RILEY Nash
Vidor,TX
Summary
I have been in a professional environment for over 10 years now. I have maintained all systems relevant to automobile sales and marketing. I am currently employed at a new plant construction with Kiewit Corporation as onsite IT Field technician at GTPP. I have taken cisco certification courses, network+, intrusion detection, Linux and I have taken A+. I am not currently certified in anything but will attain my certification hopefully soon. In regards to the needs of this job, I have worked with SQL database systems before. I have been an IT technician on-site for my current employer and have been a computer hobbyist for roughly 20 years now. Being that I am a computer science major coming from a sales background, I believe myself to be uniquely suited for handling stressful situations and communicating effectively. My best contact is by phone at 409-926-2732 or by email at rileyemersonnash@gmail.com
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technician II
Kiewit Corporation
Vidor, Texas
04.2024 - Current
- Installed, configured, and maintained computer systems, networks, printers, and other IT equipment
- Provided technical support to end-users, troubleshooting hardware and software issues
- Managed user accounts and permissions in Active Directory for efficient access control
- Performed regular system backups and disaster recovery procedures to minimize data loss
- Assisted in the planning and execution of IT projects such as system upgrades or network expansions
- Conducted hardware and software inventory management to ensure accurate asset tracking
- Provided training sessions for employees on basic IT skills and best practices for data security
- Configured VPN connections for remote users, ensuring secure access to company resources from off-site locations
- Diagnosed network connectivity issues using tools like ping, traceroute, or Wireshark
- Assisted in the setup of audio-visual equipment for meetings/presentations, ensuring seamless operation
- Served as a point of contact for vendors, coordinating repairs and maintenance for IT equipment
- Collaborated with network administrators to troubleshoot network issues and optimize performance
- Assisted in the setup and configuration of video conferencing systems for remote meetings
- Maintained accurate documentation of IT infrastructure, including network diagrams, hardware inventory, and software licenses
- Performed hardware repairs/replacements on desktops, laptops, servers, printers, etc
- Managed Active Directory user accounts, including password resets, group policy management, etc
- Provided end-user training on new technologies or software applications
- Installed and configured hardware and software across various systems.
- Diagnosed and resolved technical issues for end-users promptly.
- Maintained network infrastructure to ensure optimal performance and security.
- Conducted regular system backups and implemented disaster recovery protocols.
- Trained staff on new technologies and best practices for IT support.
- Streamlined helpdesk processes, improving response times and user satisfaction.
- Collaborated with cross-functional teams to identify and implement IT solutions.
- Developed documentation for troubleshooting procedures and IT policies.
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and [Type].
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues promptly.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage, and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Minimized risk of data breaches, conducted thorough security assessments, and implemented robust defense strategies.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Streamlined ticket resolution process, significantly reducing response times by implementing a new troubleshooting protocol.
- Fostered a culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
- Increased user satisfaction through the development and implementation of a user feedback system for IT services.
- Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Elevated customer service standards by implementing a prioritization system for IT issues based on urgency and impact.
- Improved team productivity by leading weekly training sessions on new technologies and best practices.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed, configured, and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Monitored system performance to identify potential issues.
- Tested new software and hardware before deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in the development of system security protocols.
- Offered assistance in implementing and developing training programs.
Onsite IT Technician
Prime Autos
Vidor, Texas
04.2014 - Current
- I maintain the CRM software, which is SQL-based, as well as the computers, networks, and printers.
- Diagnosed and resolved hardware and software issues across various systems.
- Managed installation and configuration of network equipment, ensuring optimal performance.
- Developed and implemented maintenance schedules for IT infrastructure, improving reliability.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Increased user satisfaction through the development and implementation of a user feedback system for IT services.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Improved team productivity by leading weekly training sessions on new technologies and best practices.
- Diagnosed and troubleshot hardware, software, and network issues.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Tested new software and hardware before deployment.
- Developed and implemented preventive maintenance procedures.
- Provided technical support to staff, enhancing overall productivity and user satisfaction.
- Trained team members on new technologies and troubleshooting techniques, fostering skill development.
- Streamlined IT processes, resulting in reduced response times for service requests.
- Collaborated with vendors to procure necessary technology solutions, optimizing budget utilization.
- Led initiatives for system upgrades, enhancing security protocols and data integrity.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Maintained office PCs, networks, and mobile devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Monitored server room, wireless network, and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Reduced system downtime by proactively monitoring and addressing potential issues promptly.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage, and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
- Fostered a culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
- Minimized risk of data breaches, conducted thorough security assessments, and implemented robust defense strategies.
- Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
- Increased user satisfaction through the development and implementation of a user feedback system for IT services.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Elevated customer service standards by implementing a prioritization system for IT issues based on urgency and impact.
- Ensured compliance with industry standards, meticulously auditing IT practices and making necessary adjustments.
- Streamlined ticket resolution process, significantly reducing response times by implementing a new troubleshooting protocol.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Enhanced network performance, conducting regular analysis and adjustments to optimize traffic flow and reduce bottlenecks.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed, configured, and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Tested new software and hardware before deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in the development of system security protocols.
- Offered assistance in implementing and developing training programs.
Sales Manager
Prime Autos
Vidor, Texas
04.2014 - 02.2024
- Sales and finance
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Analyzed market trends to identify opportunities for growth and competitive advantages.
- Fostered relationships with key clients, resulting in increased customer loyalty and retention.
- Conducted performance evaluations, providing feedback to drive team productivity and engagement.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Conducted comprehensive market research to identify new opportunities and trends.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Established a metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and the community to establish long-term business growth.
- Developed a competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Organized promotional events and interacted with the community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrate products to show potential customers the benefits and advantages, and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients, showing the success and credibility of products.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Achieved established KPI for the company, regional team, and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies, and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs, and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Led sales team to exceed quarterly targets through effective strategy implementation.
Education
Associate of Applied Science -
Lamar Institute of Technology
Beaumont, TX01.2021
Skills
- VPN
- IT support
- Project management
- Customer service
- OSHA
- Software troubleshooting
- SSO
- VMWare
- Identity & access management (1 year)
- WAN
- Communication skills
- GPS
- Linux (3 years)
- Network security
- Asset management (2 years)
- Windows (10 years)
- TCP/IP
- Cash handling
- Microsoft Excel
- Typing
- Organizational skills
- TCP
- Ethernet
- APIs
- Field service
- DNS
- Technical troubleshooting support
- Mechanical troubleshooting
- Operating systems
- Software deployment
- Network engineering
- Intune
- Automotive diagnostics
- Hyper-V
- Hand tools
- Sales (10 years)
- Supervising experience
- Mac OS (6 years)
- Cybersecurity
- Analysis skills
- Mechanical knowledge
- Mobile device management
- Juniper routers/switches implementation
- Active Directory (2 years)
- Computer hardware (10 years)
- Mobile devices
- CCTV
- Finance (9 years)
- IT (9 years)
- IP networking
- Cisco routers/switches implementation
- IOS
- Truck repair experience (10 years)
- Customer relationship management
- Google Docs
- Computer networking
- Basic math
- Safe work practices
- Virtualization
- Customer support
- Sales management
- Network infrastructure
- LAN
- DHCP
Certification
- Driver's License
- Non-CDL Class C
Languages
English
Chinese
Timeline
IT Technician II
Kiewit Corporation
04.2024 - Current
Onsite IT Technician
Prime Autos
04.2014 - Current
Sales Manager
Prime Autos
04.2014 - 02.2024
Associate of Applied Science -
Lamar Institute of Technology