Riley Nelbach
Fredericksburg,VA
Summary
Proven professional with a strong background in patient transportation at Mary Washington Hospital, adept in patient safety and providing emotional support. Excelled in fostering trust-based relationships, enhancing customer satisfaction, and consistently exceeding sales targets. Skilled in infection control and customer care, demonstrating top performance and professionalism across healthcare and sales roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Transporter
Mary Washington Hospital
01.2024 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Receptionist
Club Pilates Franchise LLC
12.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Sales Representative
MarketSource
01.2021 - 06.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative
Lowes Home Improvment
05.2020 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Heidi’s Soaps
01.2016 - 05.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential customers.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate Degree In Nursing - Nursing
Germanna Community College
Locust Dale, VANelbach’s Homeschooling
Fredericksburg, VA01.2020
Skills
- Patient communication
- Patient safety
- Patient confidentiality
- Customer service
- Patient transportation
- Professionalism and ethics
- Basic life support certification
- Infection control
- Emotional support
- Staff coordination
- Cold calling
- Sales
- Returns
- Customer care
Certification
CPR
Timeline
Patient Transporter
Mary Washington Hospital
01.2024 - Current
Receptionist
Club Pilates Franchise LLC
12.2021 - 06.2022
Sales Representative
MarketSource
01.2021 - 06.2021
Customer Service Representative
Lowes Home Improvment
05.2020 - 09.2020
Sales Representative
Heidi’s Soaps
01.2016 - 05.2020
CPR
Associate Degree In Nursing - Nursing
Germanna Community College
Nelbach’s Homeschooling
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