Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Software
Timeline
Generic

Riley D.S. Nickell

Canal Winchester,OH

Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Program Administrator 2 (IT Business Manager)

Ohio Department of Education & Workforce
05.2024 - Current
  • Provided ongoing direction and leadership for program operations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed and implemented program evaluation systems to assess program impact.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Maintained and updated project related documents.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Established program policies and procedures to comply with regulatory requirements.
  • Monitored program performance to identify areas for improvement.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized and updated databases, records and other information resources.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Created reports, presentations and other materials for executive staff.
  • Created organized filing system to manage department documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Negotiated and executed contracts on behalf of department.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with hiring process and training of new employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Built and managed processes for tracking and monitoring department performance.

Chief Executive Officer

Nickell Group Real Estate, LLC
05.2024 - Current
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Established foundational processes for business operations.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Devised and presented business plans and forecasts to board of directors.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Monitored key business risks and established risk management procedures.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Cultivated company-wide culture of innovation and collaboration.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Oversaw divisional marketing, advertising and new product development.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Management Analyst

Ohio Department of Education & Workforce
05.2021 - 05.2024
  • Evaluated current processes to develop improvement plans.
  • Gathered, documented, and modeled data to assess business trends.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Software programs that are utilized are: IBM, EAS, EXCEL, ACCESS, TABLEAU.

Immunization Provider Support (CSA 3)

Ohio Department of Health
09.2020 - 05.2021
  • Connected with customers by listening to concerns and answering questions.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Answered customer questions about product availability and shipment times.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Gathered and verified data from customers to promote marketing initiatives.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Analyzed customer feedback to identify areas for improvement.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Conducted client and market surveys to identify areas of improvement.
  • Maintained clean and organized work environment to maintain customer safety.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and provided backup support for organizational leadership.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Software programs that are utilized are: FORM.IO, IMPACTSIIS, VOMS, EAS, IBM, EXCEL, ACCESS, TABLEAU.

Certified Clinical Medical Assistant (CCMA) (NHA)

Mount Carmel Health System
04.2020 - 09.2020
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Prepared lab specimens for diagnostic evaluation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient pulse oximetry.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Director of Operations

General Nutrition Centers
01.2019 - 04.2020
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Molecular/Cyto Genetics (Genomic Medicine)

Nationwide Children's Hospital
05.2018 - 01.2019
  • Participated in quality assurance, quality control and quality improvement programs.
  • Adhered to testing methodology and quality standards to support accurate specimen processing and testing.
  • Documented and maintained tissue culture and microscopy analysis records to promote and advance research.
  • Maintained laboratory areas and equipment in safe, functional and sanitary conditions to comply with standards of use.
  • Monitored laboratory operations for compliance with departmental, institutional, accreditation and government requirements and regulations.
  • Attended conferences and educational activities to further knowledge of cytogenetics.
  • Analyzed chromosome preparations, summarized results of analyses and submitted file for final reports.
  • Collected and prepared biological specimens for cytogenetic analyses from various human tissues.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.

Radiology Technologist

Holzer Health System Hospital
01.2017 - 05.2018
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Produced high-quality images for accurate, reliable review and interpretation.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Operated radiologic equipment to produce diagnostic images and films.
  • Trained and supervised new radiologic technologists and technicians.
  • Performed radiographic imaging procedures according to established protocols.
  • Participated in continuing education programs related to radiology.
  • Assisted in diagnosis of disease and injury through radiologic examinations.
  • Operated radiologic equipment to obtain images of body structures.
  • Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
  • Communicated test results to physicians and other healthcare professionals.
  • Coordinated with other healthcare personnel to deliver quality patient care.
  • Explained imaging procedures to patients, offering comfort and assistance.
  • Evaluated images for technical quality and accuracy.
  • Assisted radiologist in performing special imaging procedures.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
  • Instructed patients on proper positioning for imaging.
  • Administered various doses of radiation to obtain desired images.
  • Prepared and positioned patients for imaging procedures.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Repaired and troubleshot radiologic equipment.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Prepared and mixed contrast agents for enhanced imaging.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.

Pharmacy Technician

Kroger's Pharmacy
01.2012 - 01.2017
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counted, measured and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Associate of Applied Science - Radiologic Technology

University of Rio Grande
Rio Grande, OH
05-2018

Skills

  • Meeting facilitation
  • Budget Administration
  • Resource Coordination
  • Financial Management
  • Administration knowledge
  • Effective leader
  • Policy and procedure improvements
  • Advanced knowledge of technology
  • Strategic leadership
  • Policy Implementation
  • Performance standards and analysis
  • Compliance Management
  • Organizational Leadership
  • Budgeting and financial management
  • Regulatory Compliance
  • Business Management

Affiliations

  • Lambda Nu National Honor Society of Radiologic and Imaging Sciences

Certification

  • Certified Clinical Medical Assistant (CCMA), National Healthcareer Association. Certification #Q6N5Q6P3

Software

Ohio Buys,FORMIO, IMPACTSIIS, VOMS, EAS, IBM, EXCEL, ACCESS, TABLEAU, IBM, CoPath

Timeline

Program Administrator 2 (IT Business Manager)

Ohio Department of Education & Workforce
05.2024 - Current

Chief Executive Officer

Nickell Group Real Estate, LLC
05.2024 - Current

Management Analyst

Ohio Department of Education & Workforce
05.2021 - 05.2024

Immunization Provider Support (CSA 3)

Ohio Department of Health
09.2020 - 05.2021

Certified Clinical Medical Assistant (CCMA) (NHA)

Mount Carmel Health System
04.2020 - 09.2020

Director of Operations

General Nutrition Centers
01.2019 - 04.2020

Molecular/Cyto Genetics (Genomic Medicine)

Nationwide Children's Hospital
05.2018 - 01.2019

Radiology Technologist

Holzer Health System Hospital
01.2017 - 05.2018

Pharmacy Technician

Kroger's Pharmacy
01.2012 - 01.2017
  • Certified Clinical Medical Assistant (CCMA), National Healthcareer Association. Certification #Q6N5Q6P3

Associate of Applied Science - Radiologic Technology

University of Rio Grande

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Riley D.S. Nickell