Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Affiliations
Timeline
Generic

Riley Olson

Denver,Colorado

Summary

Dynamic sales and customer service professional with a proven track record, excelling in inventory management and customer engagement. Adept at innovative problem-solving and project coordination, I leverage strong communication skills to drive results and enhance client satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Founder

Olson Home and Pet Sitting Inc.
Denver
05.2018 - Current
  • Founded Home and Pet Maintenance business catering to greater Denver County families
  • Scheduled and maintained Pet Care business for families and individuals with busy travel schedules
  • House sat for both homes and apartments.

Intern

LavaBox
Denver, Colorado
05.2025 - 07.2025
  • Assisted team in organizing project materials and resources effectively.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Determined consumer needs to provide products and services appealing to larger market.

Intern

Pzena Investment Management
New York, New York
05.2024 - 08.2024
  • Conducted research to support ongoing projects and initiatives.
  • Assisted team in organizing project materials and resources effectively.
  • Collaborated with colleagues to develop innovative strategies for project execution.
  • Participated in meetings to share insights and contribute ideas for improvement.
  • Supported the planning and coordination of events and workshops for team engagement.
  • Assisted with event planning, support, and execution of virtual and in-person engagements.
  • Maintained positive working relationships with fellow staff and management.

Sales and Customer Service

Home Depot
Denver
06.2023 - 08.2023
  • Handled sales and customer service responsibilities for $10+ million/yearly keystone department
  • Managed inventory allocation and order management.
  • Collaborated with other departments such as marketing, sales, and customer service teams to understand business objectives better.
  • Trained new associates on company policies and operational procedures.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.

Student

Hurricane Island Outward Bound School
Camden, ME
06.2019 - 06.2019
  • Earned leadership, self-confidence, responsibility, problem-solving, and independence skills
  • Successfully completed a primarily independent week-long sailing, backpacking, and rock-climbing expedition in the wilderness and remote areas of Maine
  • Developed and achieved high ratings for independent study, survival skills, and team-building excellence

Dog Daycare Attendant

Digstown
Denver
05.2016 - 08.2016
  • Managed day-to-day responsibilities for 120+ dogs a day
  • Responsibilities included daily feeding, maintenance, and general healthcare, and included front-end customer interaction.

Education

High School Diploma -

Regis Jesuit High School
Aurora, CO
05.2022

Some College (No Degree) - Management Information Systems

Pennsylvania State University, Smeal College of Business
State College, PA

Skills

  • Coachable
  • Data organization
  • Quality control
  • Problem solving
  • Communication skills
  • Leadership development
  • Innovative thinking
  • Sales and customer service
  • B2B sales and customer service
  • Time management
  • Customer service
  • Project coordination
  • Sales strategy
  • Event planning

Volunteer Experience

  • Habitat for Humanity, Cleaned and painted homes and warehouses for underprivileged and struggling communities, particularly hard hit by COVID pandemic
  • 5th Grade Teachers Assistant, 5th-grade teacher assistant in an underprivileged elementary school, Supervised recess, Created and delivered lesson plans to 25+ 5th grade students on a daily basis, Tutored a select group of 7 students with goal of improving student performance in 3 primary scholastic areas.
  • Student Job Program responsible for the Maintenance and Cleaning of Penn State University’s Football Stadium, Cleaned Penn State’s Beaver stadium with 100,000+ capacity after home games
  • Denver Food Bank, Keeping store sanitary, Managing donations, Check-ins and phones, Loading cars

Extracurricular Activities

  • Pennsylvania State Rugby Team, Division 1 elite athlete for 12-time National Women’s Rugby Collegiate Champions
  • Regis Jesuit High School Wrestling Captain, Influential in the founding and continued growth of the women’s varsity wrestling team, First female in school history to ever win a high school match and get a submission, Responsible for recruitment, team spirit, and continued improvement of inaugural team
  • Regis Jesuit High School Rugby Captain, Recruitment, Keeping peace between coaches and athletes, Roster maintenance and team planning, Equipment and overall daily practice schedule

Affiliations

  • Rugby
  • Paintball
  • Crafts
  • Reading
  • Outdoors

Timeline

Intern

LavaBox
05.2025 - 07.2025

Intern

Pzena Investment Management
05.2024 - 08.2024

Sales and Customer Service

Home Depot
06.2023 - 08.2023

Student

Hurricane Island Outward Bound School
06.2019 - 06.2019

Founder

Olson Home and Pet Sitting Inc.
05.2018 - Current

Dog Daycare Attendant

Digstown
05.2016 - 08.2016

High School Diploma -

Regis Jesuit High School

Some College (No Degree) - Management Information Systems

Pennsylvania State University, Smeal College of Business

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