Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riley Ortolf

Riley Ortolf

Denver,CO

Summary

Energetic, motivated individual, highly organized and skilled at balancing the needs of clients in both personal and professional capacities. I offer an impressive track record of maintaining customer satisfaction, above average customer-service and creative experience to any team I am a part of. I am an extremely personable, energetic, and performance driven employee. I am ambitious and strive for greatness in all I do by always working hard, going above and beyond expectations, and not forgetting there are times to have a sense of humor about work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Budtender

Colorado Cannabis Connection
04.2023 - 02.2024

Greet customers warmly and provide excellent customer service.

- Educate customers on various cannabis products, including strains, edibles, concentrates, and accessories.

- Assist customers in selecting the right products based on their individual needs and preferences.

- Maintain an in-depth knowledge of product offerings, including effects, potency, and consumption methods.

- Process transactions accurately and efficiently using the point-of-sale (POS) system.

- Ensure compliance with local and state cannabis regulations, including age verification and product handling.

- Maintain a clean, organized, and inviting store environment.

- Handle customer inquiries, complaints, and feedback professionally and courteously.

- Stay informed about industry trends, new products, and changes in regulations.

- Participate in ongoing training and professional development opportunities.

Medical Esthetician/Laser Technician

LA lash and laser
09.2022 - 01.2023
  • Conduct thorough consultations with clients to assess their hair removal needs and discuss the laser hair removal process, expected outcomes, and potential side effects
  • Evaluate skin type and hair characteristics to determine the most effective treatment plan
  • Operate laser equipment safely and effectively, following established protocols and guidelines
  • Prepare the treatment area and ensure all necessary equipment is sterilized and ready for use
  • Perform laser hair removal procedures on various body areas, ensuring client comfort and safety throughout the session
  • Provide clients with post-treatment care instructions and address any concerns regarding recovery or side effects
  • Schedule follow-up appointments as needed to monitor client progress and administer additional treatments
  • Educate clients about the laser hair removal process, including how it works, the number of sessions required, and long-term maintenance
  • Discuss alternative hair removal options and answer any questions to help clients make informed decisions
  • Maintain accurate and confidential client records, including treatment history and any adverse reactions
  • Document all procedures performed and track client progress over time
  • Ensure all laser equipment is properly maintained, calibrated, and functioning according to safety standards
  • Stay updated on the latest laser technologies and techniques in the field
  • Adhere to all health and safety regulations, including sanitation protocols and the use of personal protective equipment (PPE)
  • Keep abreast of industry best practices and regulatory changes to ensure compliance

Office Assistant (Temp)

McWhorter Chiropractic and Neurological Rehabilitation
05.2022 - 08.2022
  • Greet patients warmly upon arrival and provide a welcoming atmosphere
  • Answer phone calls promptly, addressing inquiries and scheduling appointments
  • Assist patients with check-in and check-out processes, ensuring all necessary paperwork is completed accurately
  • Schedule, reschedule, and confirm patient appointments, utilizing scheduling software
  • Maintain an organized appointment calendar, ensuring optimal patient flow and minimal wait times
  • Handle patient records with confidentiality and accuracy, entering data into electronic health records (EHR) systems
  • Process patient payments, including insurance claims and co-pays, and provide billing information as needed
  • Manage office supplies and inventory, ensuring necessary materials are stocked and available
  • Relay important information between patients and chiropractors, including treatment plans and follow-up care
  • Educate patients about office policies, procedures, and services offered
  • Assist chiropractors and other staff members with administrative tasks as required
  • Maintain a clean and organized reception area, ensuring a professional environment

Treatment Coordinator(temp)

Duryea Orthodontics
10.2021 - 03.2022

in charge of

Conducting all Initial and financial Exams

Taking Panoramic X-Ray

Insurance verification

Treatment notes

Patient Financials

Marketing

Patient contests

Payroll

Patient complaints

Interviews

Assisting Orthodontist in whatever he needs

Delivering gifts to referring offices

Financial breakdowns and options

Co-worker complaints

Time-off requests

Concierge

Woodhouse Day Spa
11.2021 - 02.2022

Medical Office Assistant / Hair Tech in Training

Medical Man Cave
10.2020 - 01.2021
  • Prepare the surgical environment by sterilizing instruments, setting up surgical trays, and ensuring all necessary supplies are ready before the procedure begins
  • Assist in patient consultations, providing information about the hair transplant process, answering questions, and addressing any concerns to ensure a comfortable experience
  • Collaborate with the physician to extract hair follicles using various techniques (e.g., Follicular Unit Extraction - FUE, Follicular Unit Transplantation - FUT)
  • This involves careful handling of the follicles to minimize damage
  • Prepare extracted hair grafts for implantation by trimming and sorting them according to size and quality, ensuring optimal results for the patient

Basic Course Manager

Psi Seminars
09.2017 - 06.2018

Responsible for planning and executing 3 day seminars of 50+ every month.

• Organized student roster

• Prepped individual students before each seminar

• recruited and directed staff (ranging from 15-30 people) for each event.

• Follow up calls with each student after completion of class.

• Organized Business Presentations and guest events each month.

• Coordinated with the students sponsors to ensure best possible out come and support.

• Helped define and track campaign effectiveness and adjusted strategies accordingly.

• Directed and coordinated marketing activities and policies to promote products and services.

Education

Organizational Communications

Baylor University
Waco, Texas

License in Phlebotomy -

Phlebotomy Training Institute
Denver, CO
07.2024

License in Medical Esthetics -

College of international Esthetics
Denver, CO
11.2019

Skills

  • Customer service
  • Sales
  • Medical Office Experience
  • Phlebotomy
  • Scheduling
  • Phone etiquette
  • Computer skills
  • communication

Certification

  • Certified Phlebotomy Technician
  • CPR Certification

Timeline

Budtender

Colorado Cannabis Connection
04.2023 - 02.2024

Medical Esthetician/Laser Technician

LA lash and laser
09.2022 - 01.2023

Office Assistant (Temp)

McWhorter Chiropractic and Neurological Rehabilitation
05.2022 - 08.2022

Concierge

Woodhouse Day Spa
11.2021 - 02.2022

Treatment Coordinator(temp)

Duryea Orthodontics
10.2021 - 03.2022

Medical Office Assistant / Hair Tech in Training

Medical Man Cave
10.2020 - 01.2021

Basic Course Manager

Psi Seminars
09.2017 - 06.2018

License in Phlebotomy -

Phlebotomy Training Institute

License in Medical Esthetics -

College of international Esthetics
  • Certified Phlebotomy Technician
  • CPR Certification

Organizational Communications

Baylor University
Riley Ortolf