Riley Owens
Birmingham,AL
Summary
Developed strong leadership and organizational skills in dynamic camp environment, facilitating group activities and ensuring participant well-being. Demonstrates effective communication and problem-solving abilities, adaptable to various settings. Skilled in conflict resolution, activity planning, teamwork, and good sportsmanship. Dynamic leader and adept Lawn Care Technician with a proven track record at Owens Lawn Care, enhancing customer retention and satisfaction through excellent communication and service delivery. Skilled in equipment maintenance, fostering environments of continuous improvement and collaboration, time management, and client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lawn Care Technician
Owens Lawn Care
03.2023 - Current
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
Director of Mountaineering
Boy Scouts of America, Greater Alabama Council
05.2024 - 07.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Oak Mountain High School
Birmingham, AL 05.2025
Skills
- Equipment Maintenance
- Strong Work Ethic
- Driver's License
- Customer Service
- First Aid Training
- Creative Thinking
- Team Management
- Charismatic Leader
Certification
CPR Certified
Adobe Certified Professional in Photoshop
Timeline
Director of Mountaineering
Boy Scouts of America, Greater Alabama Council
05.2024 - 07.2024
Lawn Care Technician
Owens Lawn Care
03.2023 - Current
High School Diploma -
Oak Mountain High School
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