Summary
Overview
Work History
Education
Skills
Timeline
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Riley Pagan

Galveston,TX

Summary

Versatile bartender offering 7+ years experience in the service industry. Friendly and productive team player, comfortable standing or walking for long periods of time. Extensive background in taking orders, serving food/drinks, and handling payments. Well-trained in cleaning and sanitizing serving areas, tables, and salons.

Overview

5
5
years of professional experience

Work History

Bartender

Hotel San Jose
Austin, TX
05.2023 - 05.2025
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Effectively multitasked within fast-paced environment.
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Prepared mixed drinks by applying advanced mixology knowledge.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Adapted quickly to seasonal menu changes and new cocktail recipes.
  • Served at special events and promotions, weekly.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Resolved guest complaints to maintain complete customer satisfaction.

Bartender/Beverage Cart Attendant

ShadowGlen Golf Course
Manor, TX
01.2023 - 04.2023
  • Stocked beverage cart fully to engage in rounds on golf course.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted frequent visitors by name, and had their orders memorized.
  • Implemented safe working policies and food handling, while maintaining quality service.
  • Completed daily side work assigned by my managers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Bussed and wiped down tables to provide a clean, welcoming dining environment.
  • Stocked service stations with ice, napkins, and straws.
  • Safely drove a motor vehicle while handling drinks and food.

Stylist Assistant

Breeze Salon And Day Spa
Cedar Park, TX
01.2022 - 10.2022
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Greeted each client and asked questions to determine their needs.
  • Closely monitored customer satisfaction
  • Suggested appropriate products to increase sales
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Maintained distinct cleanliness of work and shared areas while helping customers daily.
  • Preformed opening/closing duties such as cleaning, laundry, checking appointments, etc.

Cocktail Server

San Luis Resort
Galveston, TX
03.2021 - 11.2021
  • Upselling and promoting menu items
  • Knowing the importance of being attentive, friendly, and courteous to guests
  • Delivered orders quickly to meet guest expectations
  • Assisted customers with any menu questions by giving suggestions and assistance with dietary concerns
  • Maintained clean, sanitized, and well-stocked work areas with consistent attention
  • Clearly communicating with staff
  • Being active in the sun for an 8 hour shift
  • Using terminals/POS to correctly input orders
  • Training myself on cocktail knowledge
  • Showing up to work on time while making sure to clock in and clock out

Hostess/To-Go Server

Red River Cantina
League City, TX
09.2020 - 03.2021
  • Maintained seating charts to optimize station rotations.
  • Moved and arranged tables, chairs, and settings to accommodate large groups, or guests with special needs.
  • Communicated with management and service staff to address customer needs and requests.
  • Cleaned and sanitized tables to comply with sanitation requirements.
  • Trained and mentored new employees.
  • Supported kitchen staff and servers with food running, and bussing support..
  • Handled and packaged food for to-go orders.
  • Took online and phone orders.

Team Member

Cool Cow Creamery
Kemah, TX
02.2020 - 08.2020
  • Processed incoming deliveries, moved products to proper areas
  • Restocked supplies to keep teams productive
  • Completed numerous orders and projects per shift with high accuracy
  • Assisted customers with sales and service needs
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Rotated through series of different stations based on team needs.
  • Maintained a clean and organized work area throughout shift.

Education

High School Diploma -

Penn Foster Highschool
05.2021

Skills

  • Bartending/Mixology experience
  • Hospitality and accommodation
  • Table service
  • Sanitation practices
  • TABC/Food Handlers certified
  • Stamina and endurance
  • Collaboration and teamwork
  • Experienced in restaurants, hotels, special events, weddings, promotions, festivals, etc

Timeline

Bartender

Hotel San Jose
05.2023 - 05.2025

Bartender/Beverage Cart Attendant

ShadowGlen Golf Course
01.2023 - 04.2023

Stylist Assistant

Breeze Salon And Day Spa
01.2022 - 10.2022

Cocktail Server

San Luis Resort
03.2021 - 11.2021

Hostess/To-Go Server

Red River Cantina
09.2020 - 03.2021

Team Member

Cool Cow Creamery
02.2020 - 08.2020

High School Diploma -

Penn Foster Highschool

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