Riley Patterson
Pampa
Summary
Dynamic professional with a proven track record in production planning and insurance sales, notably at Hunting Titan and TWFG Insurance. Excelled in enhancing demand forecasting accuracy and expanding client bases through exceptional customer service. Skilled in production planning proficiency and verbal communication, demonstrating meticulous attention to detail and a positive attitude. Achieved operational excellence and consistently exceeded sales quotas, fostering trust and loyalty among clients.
Personable and highly organized individual with knack for overseeing production workflows and ensuring operational efficiency. Possesses valuable knowledge in production planning and quality control, coupled with hands-on skills in process optimization and team leadership. Committed to driving continuous improvement and delivering high-quality results.
Bringing energetic and proactive approach to leadership, with focus on efficiency and team collaboration. Knowledgeable in production planning and workflow optimization, with skills in inventory management and quality control. Committed to driving operational excellence and fostering productive work environment.
Overview
6
6
years of professional experience
Work History
Production Planning
Hunting Titan
04.2023 - 12.2024
- Enhanced demand forecasting accuracy through collaboration with sales and marketing teams for better production planning.
- Facilitated cross-functional communication between teams responsible for procurement, production planning, quality assurance, and logistics to optimize overall supply chain performance.
- Implemented continuous improvement initiatives to drive operational excellence across all aspects of production planning and engineering.
- Developed accurate demand forecasts with the use of advanced analytics tools, resulting in better production planning.
- Proactively identified opportunities to improve inspection workflows through close collaboration with cross-functional teams such as logistics and production planning staff.
- Assisted in reducing project lead times by streamlining processes for efficient production planning and scheduling.
- Streamlined communication between departments, leading to improved coordination in production planning and execution.
- Utilized work order and diagrams to identify and apply job requirements and quality standards to effective production planning.
Insurance Agent
Taylor Insurance . Auto And Home Insurance
05.2021 - 04.2023
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Met with customers to provide information about available products and policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Insurance Agent
TWFG Insurance
04.2019 - 03.2023
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Met with customers to provide information about available products and policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
Associate of Science - Business
Clarendon College
Clarendon, TX12-2021
High School Diploma -
Mclean High School
McLean, TX05-2019
Skills
- Production Planning Abilities
- Production planning acumen
- Production planning proficiency
- Verbal communication
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Meeting coordination
- Document management
- Research and analysis
- Customer service
- Positive attitude
- Organizing and categorizing
- Time management
- Prioritizing work
- Data entry
- Complex Problem-solving
- Meticulous attention to detail
- Dedicated team player
- Team bonding
- Professional and mature
- Resourceful
- Spreadsheet management
- Front office management
- Payment processing
- Office supplies management
- Spreadsheet creation
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Tech-Savvy
- Phone etiquette
- Front desk operations
- Call answering and routing
- Punctual and reliable
- Microsoft office
- Basic math
- Word processing
- MS word, excel, and outlook
Timeline
Production Planning
Hunting Titan
04.2023 - 12.2024
Insurance Agent
Taylor Insurance . Auto And Home Insurance
05.2021 - 04.2023
Insurance Agent
TWFG Insurance
04.2019 - 03.2023
Associate of Science - Business
Clarendon College
High School Diploma -
Mclean High School
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