Summary
Overview
Work History
Education
Skills
Timeline
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Riley Payne

Fenton,MI

Summary

Versatile and dynamic, adept at efficient multitasking and exceptional customer service, honed at The Laundry. Excelled in high-pressure environments, enhancing guest satisfaction and streamlining operations. Skilled in food preparation and sanitary practices, I significantly contributed to a positive dining experience. My proactive approach and ability to resolve conflicts fostered a welcoming atmosphere for both guests and staff.

Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in [Desired Position] role.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess Barback Busser

The Laundry
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Kitchen Staff Member

Tap Ins
08.2023 - 12.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Store Clerk

Waldenwoods Resort
05.2022 - 08.2023
  • Short order cook
  • Cashier
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Education

Psychology

Michigan State University
East Lansing, MI

Skills

  • Customer service
  • Efficient multitasking
  • Cleaning procedures
  • Food preparation
  • Cleanliness maintenance
  • Stock replenishment
  • Greeting guests
  • Flexible schedule
  • Active learning
  • Store maintenance
  • Sanitary food handling procedures
  • Conflict resolution
  • Effective problem solving
  • Cash handling
  • Food storage
  • Restaurant etiquette
  • Food preparation expertise
  • Merchandise restocking

Timeline

Restaurant Hostess Barback Busser

The Laundry
04.2024 - 08.2024

Kitchen Staff Member

Tap Ins
08.2023 - 12.2023

Store Clerk

Waldenwoods Resort
05.2022 - 08.2023

Psychology

Michigan State University

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Riley Payne