Riley P. Dennig
Westminster,CO
Summary
Accomplished Director of Quality & Product Development at Alpen High-Performance Products, adept in ISO 9001 compliance and cross-functional team leadership. Spearheaded a comprehensive quality assurance program, enhancing customer satisfaction and brand reputation. Proven track record in product engineering and continuous improvement, fostering a solutions-focused environment that elevated employee morale.
Overview
15
15
years of professional experience
Work History
Director of Quality & Product Development
Alpen High-Performance Products
Louisville, CO
08.2010 - Current
- Spearheaded the development and implementation of a comprehensive quality assurance program in alignment with ISO 9001 standards.
- Directed certification and engineering efforts for 15+ window products and over 4,000 custom glass configurations.
- Led R&D and market launch of a new window product lines, including sales strategy, installation methodology, warranty structure, and training protocols.
- Collaborated daily with senior leadership to resolve high-impact quality and service issues, enhancing customer satisfaction and brand reputation.
- Designed and executed third-party integration strategies for hardware and profiles, including SOPs and detailed training matrices.
- Oversaw all aspects of product testing including air, water, and structural assessments; ensured ongoing compliance through third-party audits.
- Managed a six-member certified field technician team responsible for warranty fulfillment, generating net-positive financial returns.
- Created visual tools (e.g., QR-coded pamphlets) to support customer education and reduce post-sale service requests.
- Cultivated a team-oriented, solutions-focused work environment, significantly improving employee morale and productivity.
Education
Bachelor of Fine Arts - Visual Communication Design
Herron School of Art and Design
Indianapolis, IN05.2006
Skills
- Quality Management Systems (QMS)
- ISO 9001
- NAMI
- AAMA
- AERC Compliance
- Product Lifecycle Management
- Strategic Planning & Execution
- Customer Success & Warranty Management
- Cross-Functional Team Leadership
- Technical Writing & Documentation
- Product Engineering & Certification
- Continuous Improvement (CI)
- Air/Water/Structural Testing
- Root Cause Analysis & Corrective Action (CAR)
- Visual Communication & Process Mapping
Timeline
Director of Quality & Product Development
Alpen High-Performance Products
08.2010 - Current
Bachelor of Fine Arts - Visual Communication Design
Herron School of Art and Design