Riley Pell
Windsor,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Passionate about continued growth and self-motivated.
Overview
4
4
years of professional experience
Work History
Server
Montage Healdsburg
06.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Created memorable experiences for guests and collaborated with support staff to achieve personalized service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server Assistant
Montage Healdsburg
06.2023 - Current
- Assisted with dining room set up prior to and after service period.
- Provided attentive service and proactively assessed guest needs.
- Maintain a clean and organized dining area and work space, polishing silverware and stemware, replenishing supplies, and fine tuning equipment
- Collaborate with other departments of the resort to promote guest satisfaction and improve public reviews
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Harvest Intern
Hartford Family Winery
08.2024 - 10.2024
Food Runner
Farmhouse Inn and Restaurant
09.2022 - 09.2023
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided menus upon arrival to dining room.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Expeditor
Dry Creek Kitchen
10.2020 - 05.2022
- Trained new expeditors and food runners according to company policies and standards.
Education
Associate of Applied Science - Hospitality And Tourism Management
Santa Rosa Junior College
Santa Rosa, CA01.2026
Skills
- Customer Service
- Wine Education
- Organization Skills
- Creative Problem Solving
- Easily Adaptable
- Teamwork
Languages
Spanish
Professional Working
Timeline
Harvest Intern
Hartford Family Winery
08.2024 - 10.2024
Server
Montage Healdsburg
06.2024 - Current
Server Assistant
Montage Healdsburg
06.2023 - Current
Food Runner
Farmhouse Inn and Restaurant
09.2022 - 09.2023
Expeditor
Dry Creek Kitchen
10.2020 - 05.2022
Associate of Applied Science - Hospitality And Tourism Management
Santa Rosa Junior College
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