Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Pellegrini

Linden

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Crust- A Baking Company
08.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Hostess/Restaurant Busser

Crust- A Baking Company
08.2022 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Expo Runner

Crust-A Baking Company
08.2022 - 01.2025
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.

Hostess/Restaurant Busser

Ciao Italian Bistro
05.2020 - 04.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.

Education

GED -

Michigan GED
Online

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Service prioritization
  • Table bussing
  • Task prioritization
  • Guest seating
  • Food sales and promotion
  • Multitasking and organization

Timeline

Server

Crust- A Baking Company
08.2023 - 01.2025

Hostess/Restaurant Busser

Crust- A Baking Company
08.2022 - 01.2025

Expo Runner

Crust-A Baking Company
08.2022 - 01.2025

Hostess/Restaurant Busser

Ciao Italian Bistro
05.2020 - 04.2022

GED -

Michigan GED

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