Riley Perkins
Des Moines,IA
Summary
Hands-on worker who is not afraid to get dirty, but also detail-oriented with time management to prioritize tasks. I love problem-solving and working with others to optimize their strengths to get the job done. Multiple years in customer service has given me clear communication skills and adaptability to changing situations. I am passionate about animals and have a sincere interest in working with them. I am outgoing, annoyingly organized, and I love the smell of puppy paws.
Overview
8
8
years of professional experience
Work History
Dog Park Lead
Paws & Pints
06.2023 - Current
- Watch dogs for triggers, signs of aggression and other behavior to keep all guests safe within the park.
- Maintain clean, neat, and hazard-free areas to protect health and wellbeing.
- Sanitize bowls and play equipment each day to maintain safety and cleanliness.
- Intervene disruptive/dangerous behavior, using safety strategies to redirect dogs.
- Maintain guest satisfaction by addressing questions and resolving concerns.
Event Coordinator
Paws & Pints
01.2023 - 05.2023
- Coordinated schedules and timelines for events.
- Managed event logistics, operations, and promotions.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for private events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Used computer program to schedule and plan events, and to communicate with staff and guests.
Service Manager
Paws & Pints
06.2022 - 01.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers
- Oversaw creation of training material and the training of more than 20 team members.
- Formulated and implemented marketing strategies to increase sales and customer loyalty
- Collaborated with other departments to coordinate events and promotions
- Managed staff schedules and maintained adequate coverage for all shifts
- Hired and trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for employees in all departments during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper and other management.
- Resolved guest issues with knowledgeable and friendly service.
- Implemented daily operating procedures to keep facility clean, adequately stocked, and well-organized.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified potential signs of reactivity and anxiety in dogs and took necessary steps to minimize any risks.
Pharmacy Support Personnel (Inventory)
Hy-Vee Pharmacy Fulfillment Center
01.2021 - 06.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory.
- Developed and implemented improvements to pharmacy organization system.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Use Excel to track inventory levels and invoices.
Pharmacy Support Personnel (Sortation Lead)
Hy-Vee Farmacy Fulfillment Center
09.2018 - 01.2021
- Supervised shipping team of 15+ employees.
- Inspected loading operations for improvements in efficiency and safety.
- Managed shipping and receiving activities for company with 60,000 orders processed daily.
- Prepared shipping documents and invoices.
- Lead team of 15+ employees packaging, palletizing and shipping up to 700 totes per day.
- Conducted training with employees to promote familiarity with company procedures and efficiency.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Collaborated with multiple departments to manage missing inventory, resolve conflicts, and provide assistance when needed.
Key Holder
BootBarn
10.2017 - 09.2018
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
Veterinary Assistant
Norfolk Veterinary Clinic
08.2016 - 08.2017
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on post-surgical care and nutrition.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Facilities Manager
Wolfe Ranch
05.2015 - 05.2016
- Inspected grounds and facilities to identify necessary repairs.
- Scheduled and performed general maintenance, major repairs, remodeling projects and pasture/lawn care.
- Examined animals for signs of sickness and overall herd health.
- Maintained ranch records and documentation.
- Trained part-time help in livestock care and ranch operations.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Maintained animal health records, performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Scheduled farrier and vet appointments regularly.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders in both English and Western riding styles.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Educated visitors and staff on proper animal care and handling.
- Worked with children of varying age, interest, skill, and developmental levels safely through a variety of camp activities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Supported 4H student's physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve 4H student participation and hands-on learning.
Education
No Degree - Animal Science
University of Nebraska - Lincoln
Lincoln, NEBachelor of Science - Animal Behavior And Health
Unity Environmental University
Online08.2024
High School Diploma -
Abraham Lincoln High School
Des Moines, IA05.2013
Skills
- Customer Service
- Verbal and Written Communication
- Employee Support & Team Leadership
- Energetic and Outgoing
- Quick Thinking
- Organized & Efficient
Timeline
Dog Park Lead
Paws & Pints
06.2023 - Current
Event Coordinator
Paws & Pints
01.2023 - 05.2023
Service Manager
Paws & Pints
06.2022 - 01.2023
Pharmacy Support Personnel (Inventory)
Hy-Vee Pharmacy Fulfillment Center
01.2021 - 06.2022
Pharmacy Support Personnel (Sortation Lead)
Hy-Vee Farmacy Fulfillment Center
09.2018 - 01.2021
Key Holder
BootBarn
10.2017 - 09.2018
Veterinary Assistant
Norfolk Veterinary Clinic
08.2016 - 08.2017
Facilities Manager
Wolfe Ranch
05.2015 - 05.2016
No Degree - Animal Science
University of Nebraska - Lincoln
Bachelor of Science - Animal Behavior And Health
Unity Environmental University
High School Diploma -
Abraham Lincoln High School
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