Riley Phillips
Show Low
Summary
Professional with solid foundation in customer support and sales, ready to contribute effectively. Proven track record in maintaining efficiency, ensuring timely deliveries, and optimizing workflow. Strong focus on teamwork and adaptability, dependable in meeting shifting demands. Skilled in problem solving, task prioritization, and maintaining consumer relations.
Overview
7
7
years of professional experience
Work History
Preloader
United Parcel Service (UPS)
06.2020 - Current
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Special Operations Aviation Maintainer
Department of Defense (Army)
10.2020 - 10.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Coordinator
Discount Tire
06.2018 - 10.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Assessed customer needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
Education
Diploma -
Show Low High School
01.2020
Bachelor of Science - Cybersecurity
Grand Canyon University
Phoenix, AZ02-2027
Skills
- Customer Service
- Communication (Written & Verbal)
- Teamwork & Collaboration
- Problem-Solving
- Time Management
- Inventory Management
- Technical Aptitude
- Adaptability
- Willingness to Learn
- Logistics
- Policy adherence
- Maintaining records
- Team training and development
- Data entry
- Work Planning and Prioritization
- Relationship building
- Supply chain management
Timeline
Special Operations Aviation Maintainer
Department of Defense (Army)
10.2020 - 10.2024
Preloader
United Parcel Service (UPS)
06.2020 - Current
Service Coordinator
Discount Tire
06.2018 - 10.2024
Diploma -
Show Low High School
Bachelor of Science - Cybersecurity
Grand Canyon University
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