Riley Piver

Dynamic and results-oriented professional with a proven history of excellence in customer service and sales growth, particularly within the hospitality sector at Stonebridge Grille & Tavern. Expertise in enhancing client satisfaction, retention, and loyalty through exceptional service and effective communication. Strong leadership experience in customer service training, with a demonstrated ability to increase sales revenue through strategic upselling.

Key Competencies and Attributes:

• Client Relations & Retention: Skilled at building and maintaining strong customer relationships through attentive service and clear communication, leading to increased client satisfaction and loyalty.
• Sales Optimization & Upselling: Proven ability to identify sales opportunities and implement upselling strategies, resulting in significant revenue growth.
• Adaptability & Quick Learning: Highly adaptable, with the ability to quickly absorb and apply new customer service techniques and business processes in fast-paced environments.
• Analytical & Financial Acumen: Strong understanding of customer service principles, with an ability to manage financial transactions accurately and efficiently.
• Collaborative Team Player: Demonstrates a positive, team-oriented attitude, working well with colleagues to achieve business objectives and deliver exceptional customer service.
• Social Media & Marketing Insight: Creative and social media-savvy, with a deep understanding of platform algorithms, audience engagement, and content creation to drive brand visibility.
• Strong Communication Skills: Excellent verbal and written communication abilities, proficient in handling professional phone interactions and customer inquiries with ease.

With a deep familiarity with local communities and environments, I am committed to leveraging my skills and knowledge to further develop within the business world. I am eager to continue contributing to organizational success and enhancing my expertise in customer service, sales, and business operations.