Riley Poulson
Dayton,OH
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service.
I am ready to engage with and master the high-performance methodologies and experience-enhancing techniques of Tender Mercy.
Overview
5
5
years of professional experience
Work History
Cook
Lily's
Dayton, Ohio
2026.01 - Current
- Cook food to order by collaborating with team members to ensure timely meal service during busy hours.
- Plate food with precision and efficiency, with an aesthetically pleasing layout.
- Prepare ingredients according to recipes while upholding high food safety standards.
- Ensure cleanliness of kitchen equipment and surfaces to meet food safety regulations.
- Maintain clean working environment through regular sweeping, mopping, and washing surfaces, ensuring compliance with food safety regulations.
Head Chef
Pierogi Mountain
Columbus, Ohio
2023.10 - 2025.12
- Crafted large batches of pierogi from scratch, including filling and dough, to meet demand during service periods.
- Assisted in menu planning and developed weekly and seasonal pierogi flavors, enhancing customer variety and satisfaction.
- Operate machinery to fill and shape pierogi in bulk.
- Ensured cleanliness of equipment and work areas to promote safe food handling.
Server
Red Robin
Dayton, Ohio
2021.10 - 2023.05
- Greeted guests and assessed their needs to provide personalized service, ensuring a warm and welcoming atmosphere.
- Listened to guest requests and noted specific preferences for food and drink preparation to enhance their dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products. Stayed informed about daily specials, new menu items, promotions.
- Delivered food and drink orders promptly and courteously.
- Resolved guest inquiries and complaints promptly and professionally, contributing to overall guest satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Arts - Audio Engineering
Full Sail University
Winter Park, FL2022-05
Skills
- Attention to detail
- Quality output
- Efficiency
- Time management
- Strong working memory
- Precise execution
- Social intelligence
- Charisma
Timeline
Cook
Lily's
2026.01 - Current
Head Chef
Pierogi Mountain
2023.10 - 2025.12
Server
Red Robin
2021.10 - 2023.05
Associate of Arts - Audio Engineering
Full Sail University