Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Riley Pratt

Spring Hill,TN

Summary

Intelligent, results driven candidate for TBI internship program. Excel at problem solving and find a solution within or outside of the box. Great at working alone or with a group. Did the Explorer program at Williamson County Sheriffs Department for a few years. Did ride alongs with deputies, performed paperwork, assisted in running information during traffic stops, helped inform deputy of the information, healthcare checks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Self-employed

Myself
Spring Hill, TN
06.2022 - Current
  • House/dog/cat sitting

Lube Technician

Fast Lane Express Lube Shop
Spring Hill, TN
07.2022 - 08.2023
  • Installed new windshield wiper blades and checked tire pressure.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Replaced cabin, air and tested vehicle lights.
  • Inspected and changed air filters, coolant levels and other fluids as needed.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Rotated tires
  • Performed automotive preventive maintenance and inspected tires.
  • Maintained records of all work performed according to company guidelines.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Educated customers about preventive maintenance services available to them

Lube Technician

Jiffy Lube
Franklin, TN
02.2022 - 07.2023
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Changed oil and filters in vehicles.
  • Replaced cabin, air and oil filters and tested vehicle lights.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Installed new windshield wiper blades and checked tire pressure.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Rotated tires
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
  • Educated customers about preventive maintenance services available to them.

Cashier

Mongolian Grill
Spring Hill, TN
07.2021 - 01.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Sales Associate

Columbia State Community College bookstore
Columbia, TN
08.2019 - 01.2020
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Suggested ideas for improving store operations and increasing profits.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases.

Education

Bachelor of Science - Criminal Justice

Middle Tennessee State University
Murfreesboro, TN
05-2024

Associate of Science - Criminal Justice

Columbia State Community College
Columbia, TN
12-2021

Skills

  • Tire Changing and Rotation
  • Vehicle Inspection
  • Relationship Building
  • Attention to Detail
  • Customer Service
  • Problem-Solving Capabilities
  • Fluid Checks
  • Dependable and Responsible
  • Oil Changes
  • Customer Relations
  • Mechanical Troubleshooting
  • Safety Monitoring
  • Problem-Solving
  • Documentation Skills
  • Preventive Maintenance
  • Hazardous Waste Management
  • Safety Checks
  • OSHA Compliance
  • Inspecting Vehicles
  • Bay Maintenance
  • Safety Compliance

Affiliations

Explorer program at Williamson County Sheriffs Department.

Active in helping the youth group at church.

Rifle Team

Raiders (JROTC)

Tennis

Women's Choir

Accomplishments

  • Deans List

Certification

  • Tourniquet certified
  • Darkness to light certified
  • Tennessee Department of Children's Services certified

References

References available upon request.

Timeline

Lube Technician

Fast Lane Express Lube Shop
07.2022 - 08.2023

Self-employed

Myself
06.2022 - Current

Lube Technician

Jiffy Lube
02.2022 - 07.2023

Cashier

Mongolian Grill
07.2021 - 01.2022

Sales Associate

Columbia State Community College bookstore
08.2019 - 01.2020

Bachelor of Science - Criminal Justice

Middle Tennessee State University

Associate of Science - Criminal Justice

Columbia State Community College

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Riley Pratt