Riley Reynolds
Summary
Dynamic and engaging professional with proven expertise in providing exceptional service and hospitality, honed at prestigious establishments like Troon Country Club. Excels in guest communication and problem-solving, adept at suggestive selling and proficient in operating computerized register systems. Demonstrates a strong ability to entertain guests and enhance dining experiences, ensuring customer satisfaction and business profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
Troon Country Club
10.2021 - 05.2024
- Was responsible for adhering to all presentation guidelines
- Used communication and problem-solving skills to resolve customer complaints while interacting with and entertaining guests
- Promoted events and specials in order to promote the good will and profitability of the business
- Provided best-in-class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre- bussing, and settling the check properly)
- Completed any other duty/responsibility that management might have deemed necessary
FOH Team Member
Chick-fil-A
01.2021 - 11.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Answered customers' questions, recommended items, and recorded order information.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor of Arts - Hospitality Management
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Excellent at enthusiastic interaction with guests, and ability provide best-in-class service and hospitality
- Can effectively communicate with guests in English in order to entertain
- Is able read and understand a menu, write and ring in tickets, and operate a computerized register system
- Uses knowledge of sports, food, and beverages to suggestively sell menu items
- Can meet and maintain the restaurant presentation guidelines
- Ability to apply common sense and understanding to carry out instructions
- Ability to mathematically compute proper change and accurately settle checks
Certification
- Licensed Hairstylist - issued spring, 2019
Timeline
Restaurant Server
Troon Country Club
10.2021 - 05.2024
FOH Team Member
Chick-fil-A
01.2021 - 11.2021
Bachelor of Arts - Hospitality Management
Grand Canyon University
- Licensed Hairstylist - issued spring, 2019
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