Riley Robar
Littleton,MA
Summary
- Ticket Sales & Box Office Manager - Lowell Spinners Baseball (Oct 2019 - June 2020). Oversaw ticketing department from both operations & sales lenses while contributing as leading sales person in ticket revenue.
- Group Sales Manager - Stockton Ports Baseball (Oct 2017 - Sep 2019). Leading & target achieving group salesperson. Worked with team promotions, operations, & revenue tracking for all facets of team group sales.
Overview
4
4
years of professional experience
Work History
Senior SPS Executive Services Specialist
Fidelity Investments
05.2021 - Current
- Top 20% national performance in both efficiency and engagement categories, generating business development leads and appointments
- Assist corporate participants, primarily c-suite and senior level executives with Employee Equity compensation plans.
- Engage executives beyond their stated need, connect with them & discover different areas of opportunity to grow relationships with Fidelity through different business partners internally and help them achieve financial goals.
- Educate participants on their respective equity compensation plan including their transaction options, rules, and plan changes.
- Promoted from stock plan associate to stock plan consultant and finally to executive services within a 5 month span.
Subject Matter Expert Loan - SPS Product
Fidelity Investments
01.2023 - 01.2024
- 12-month loan assignment supporting Blackjack & Galaxy squads within SPS the participant experience product area. Working closely with each squad lead to help plan, execute, and manage tasks in an agile environment.
- Remove squad impediments by taking on tasks to improve efficiency including data mapping back end API responses to front end experiences within both current state & future state analysis.
- Facilitate feedback sessions with different organizational stakeholders on different front-end components to build the best participant experience.
- Utilize JIRA to write out stories & acceptance criteria for Tagging & International Sell Ticket development epics while leading sprint planning & refinement sessions on these epics as well.
- Brainstorm & document analysis using Confluence for different projects including SPS transaction history consolidation, international sell ticket development, & Stock Plan OUS account details page updates.
- Generate Adobe Analytics dashboard with tagging strategy to track specific data metrics around web user experience data & click flows, generating hundreds of new, trackable data points.
- Present quarterly in front of SPS phone leadership nationally to discuss our product areas, key takeaways, & development from the loan opportunity.
Customer Relationship Advocate
Fidelity Investments
10.2020 - 05.2021
- Provide primary customer support to clients in fast-paced environment
- Assist clients with all service needs i.e online assistance, money movement transactions, account servicing, investment trading, etc.
- Educate clients on both their accounts & resources that Fidelity provides in assisting clients reach their financial goals
Education
Bachelor of Science - Sports, Entertainment, & Event Management
Johnson & Wales
Providence, RI05.2017
Skills
- Experience with JIRA, Confluence, & Collaboration tools like Mural & Miro
- Customer Facing & Relationship Building
- Team Leader & Role Player
- Well versed in Microsoft Office Suite
- Proficient in CRM (Salesforce), Focus Point, & Tableau Familiar with other BI tools like Power BI and Oracle
- Strategic Planning & Marketing
- Critical Thinker & Problem Solver
- Coursework through Degreed, Udemy, and LinkedIn Learning on agile and business analysis fundamentals
Licenses & Certifications
- Registered Scrum Master
- FINRA SIE, Series 7, & Series 63
- Certified Equity Professional - Level 1
- Certified Agility Health Facilitator
Internships & Part - Time
- Youth Sports Coach & Counselor - Viking Sports (2020)
- Team Mascot & Intern - Providence Bruins Hockey (2014-2017)
- Summer Intern - Lowell Spinners Baseball (2016-2017)
Timeline
Subject Matter Expert Loan - SPS Product
Fidelity Investments
01.2023 - 01.2024
Senior SPS Executive Services Specialist
Fidelity Investments
05.2021 - Current
Customer Relationship Advocate
Fidelity Investments
10.2020 - 05.2021
Bachelor of Science - Sports, Entertainment, & Event Management
Johnson & Wales
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