Summary
Overview
Work History
Education
Skills
Timeline
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Riley Robertson

Winston-Salem,NC

Summary

Experienced and hardworking professional with a strong background in the food service industry, particularly at Chili's Bar and Grill. Known for delivering excellent customer service and resolving issues quickly to ensure guest satisfaction. Adept at managing time efficiently, handling cash with precision, and maintaining accurate financial records while contributing to a positive and enjoyable dining experience.

Overview

5
5
years of professional experience

Work History

FOH Expo/Take-Out/Busser/Host

Chilis's Bar and Grill
10.2024 - 06.2025
  • Supported dining operations by clearing and resetting tables efficiently.
  • Assisted servers by delivering food and beverages promptly to enhance guest experience.
  • Collaborated with kitchen staff to coordinate timely service and minimize wait times.
  • Monitored food presentation standards to ensure quality and consistency in service output.
  • Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.
  • Worked flexible hours across night, weekend, and holiday shifts.

Line FOH/Dishwasher/Manager

Yamas Mediterranean Street Food
05.2024 - 09.2024
  • Operated dishwashing equipment to ensure cleanliness and sanitation of kitchen tools and utensils.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Server/Host/Cashier/Take-out

East Coast Wings + Grill
01.2022 - 12.2023
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Processed payments accurately using point-of-sale systems, ensuring streamlined transactions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Shift Leader/Barista

Clutch Coffee Bar
11.2020 - 02.2022
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Middle College of Forsyth
Technical Community College, 2100 Silas Creek Pkwy

Skills

  • Time management
  • Attention to detail
  • Effective problem solving
  • Positive attitude
  • Flexible schedule
  • Customer service

Timeline

FOH Expo/Take-Out/Busser/Host

Chilis's Bar and Grill
10.2024 - 06.2025

Line FOH/Dishwasher/Manager

Yamas Mediterranean Street Food
05.2024 - 09.2024

Server/Host/Cashier/Take-out

East Coast Wings + Grill
01.2022 - 12.2023

Shift Leader/Barista

Clutch Coffee Bar
11.2020 - 02.2022

Middle College of Forsyth

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Riley Robertson