Riley Robinson
Kenmore,WA
Summary
Dynamic Inside Sales Representative with proven success at Parts ASAP in enhancing client satisfaction and retention. Skilled in customer relationship management and B2B sales, I excel at building strong relationships and closing deals. My upbeat personality and CRM proficiency have driven revenue growth through insightful product recommendations and vast product knowledge of the track and parts industry.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Parts ASAP
01.2023 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and pricing changes.
- Increased sales revenue by building strong relationships with businesses and providing insightful product recommendations.
- Utilized CRM systems (NetSuite) to track sales activities, manage leads, and monitor customer interactions efficiently.
- Answered customers' questions regarding products, prices, and availability.
- Used expert product knowledge for the construction industry to assist customers and accounts with track, pad, tire, undercarriage and ground engagement tool needs.
Customer Service Representative
Golfdiscount.com
07.2020 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Account Manager
PlaceFull
08.2017 - 02.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Analyzed client data to identify opportunities for upselling and cross-selling.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Golf Pro Shop Assistant
Glendale Country Club
07.2012 - 12.2016
- Promoted golf course while maintaining professionalism and service.
- Reconciled tee sheets, checked in customers, and resolved payment issues.
- Followed company standards and contributed improvement ideas.
- Oversaw outside golf operations and staff, adhering to procedures.
- Maintained a clean, inviting golf shop, assisting with merchandising.
Education
Associate of Arts -
Bellevue College
Bellevue, WA06.2019
High School Diploma -
Redmond High School
Redmond, WA06.2014
Skills
- Customer relationship management
- Upbeat and Positive Personality
- Customer Account Management
- B2B sales
- Key relationship management
- Sales closing
- Client retention
- CRM proficiency
Timeline
Inside Sales Representative
Parts ASAP
01.2023 - Current
Customer Service Representative
Golfdiscount.com
07.2020 - 12.2023
Account Manager
PlaceFull
08.2017 - 02.2020
Golf Pro Shop Assistant
Glendale Country Club
07.2012 - 12.2016
Associate of Arts -
Bellevue College
High School Diploma -
Redmond High School
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