Riley Romero
Summary
I am a focused individual with knowledge of customer service, administrative and records management. Aiming to leverage my abilities to successfully fill this position at your company. Frequently praised for the ability to work as a team or to work alone. I can be relied upon to help your company achieve its goals. I will use my passion and positive attitude to contribute towards a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Freelance Writer
Self Employed Writer
- Write short-form and long-form content such as blog posts, social media captions, and articles.
- Research topics and tailor writing style to client needs and target audiences.
- Manage deadlines and client communication independently.
Sales Support
Shy Creation
08.2023 - Current
- Communicate with diverse clients, build rapport and long-term relationships, and achieve client/customer satisfaction.
- Implemented excellent customer service via phone and email.
- Shipped out client product daily
- Inputted data for purchase orders daily.
- Assisted clients at trade shows twice a year.
Social Media Coordinator
Discotheke
09.2022 - Current
- Create and schedule engaging posts across social media platforms to promote events and increase audience engagement.
- Monitor event attendance and track engagement metrics to measure performance.
- Curate and repurpose content (photos, videos, and testimonials) for social media storytelling.
- Collaborate with team members to maintain consistent brand voice and visual identity.
Bank Teller
Citibank
09.2019 - 08.2023
- Educated customers on benefits and risks of specific loans and lines of credit.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Suggested banking products and services that best meet customers' needs
- Cross-sold bank products and services, resulting in a X% increase in product sales
- Processed paperwork and documents in accordance with regulations.
Telephone Sales Agent
The Langham
06.2017 - 10.2019
- Contacted businesses or private individuals by telephone to solicit sales for goods or food servicing
- Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service
- Adjusted sales scripts to better target needs and interests of specific individuals.
Education
Bachelor's - Communications
Cal State Los Angeles
05.2021
Skills
- Time Management
- Effective Team Member
- Customer Service
- Communication Skills
- Microsoft / Google
- Creative writing
- Effective writing
- Document editing
Languages
Spanish
Custom Section
Project Manager Assistant, 1720, Los Angeles
- Pivoted quickly between tasks, adapting to shifting expectations and client goals.
- Reviewed and assessed incoming project requests, determining content support.
- Applied project management tools and techniques, driving project-related change management.
- Collaborated across teams to define goals and commitment to timelines and deliverables.
Timeline
Sales Support
Shy Creation
08.2023 - Current
Social Media Coordinator
Discotheke
09.2022 - Current
Bank Teller
Citibank
09.2019 - 08.2023
Telephone Sales Agent
The Langham
06.2017 - 10.2019
Freelance Writer
Self Employed Writer
Bachelor's - Communications
Cal State Los Angeles
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