Riley Russo

Served as the primary point of contact for the needs and concerns of executives, clients, and vendors. Beyond overseeing all office operations - including facilities, supplies, and vendor relationships -I successfully managed a complete office relocation.

I provided comprehensive customer service from check-in to check-out, assisted clients with bike setup, and maintained a clean and organized studio to enhance client experience.

Conducted psychiatric test assessments, monitored patient progress, and facilitated outreach to local clinics. Additionally, contributed blog posts for Trauma Therapy CA website and actively participated in clinical meetings and patient therapy sessions.

Organized food in ticket order, verified modification accuracy, added requested condiments/sauces, and maintained timely ticket completion while meeting restaurant standards.

Led circuit-training course with emphasis on toning and cardio. Played key role in marketing efforts by contacting local organizations, gyms, and businesses.

Provided training on trauma-informed principles for approaching victims in the Human Trafficking division. Enhanced collaboration with ride-share apps to combat runaway trafficking. Conducted research, assisted in media projects, edited handouts, and raised awareness about Human Trafficking.

Engaged with customers by providing excellent customer service and performing a range of tasks such as scooping gelato, making espresso drinks and waffle cones, operating the cash register, cleaning equipment/workspace, and managing inventory.

Responded immediately via the first response system to deliver emotional first aid and resources to individuals affected by various traumatic events like homicides, suicides. rapes. car accidents,and house deaths.