Riley Safris
Summary
Dynamic leader with a proven track record at Papa Murphy's Take and Bake Pizza, excelling in operations management and customer relationship management. Skilled in building cohesive teams, enhancing productivity through comprehensive training programs, and fostering strong customer relationships. Achieved significant improvements in employee performance and customer satisfaction, demonstrating exceptional problem-solving and leadership abilities. I'm a hard worker who learns quickly and gets the job done right.
Overview
2
2
years of professional experience
Work History
General Manager
Papa Murphy's Take and Bake Pizza
11.2023 - Current
- Managed employee reviews, training, schedules, and contract negotiations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed ordering and putting away of truck orders
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Member
Panera Bread
10.2022 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Change Academy Lake Ozark
Lake Ozark, MO08.2022
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Customer Relations
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Purchasing
- Recruitment
Timeline
General Manager
Papa Murphy's Take and Bake Pizza
11.2023 - Current
Team Member
Panera Bread
10.2022 - 11.2023
High School Diploma -
Change Academy Lake Ozark
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