Riley Schild

Associate

Marcus Theatres

Rochester, MN

11.2021 - Current

Processed shipments received from vendors according to established protocols.
Supported management team to facilitate task completion and meet performance goals.
Communicated clearly with customers in person and via telephone, driving positive experiences.
Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Trained new team members in cash register operation, stock procedures and customer services.
Investigated and resolved issues to drive better service for customers and employees.
Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
Greeted customers to determine wants or needs.
Answered store and merchandise questions and led customers to wanted items.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended, selected and located merchandise based on customer desires.
Computed purchases and received and processed cash or credit payment.
Described merchandise and explained use, operation and care.
Encouraged customers to sign up for loyalty programs or store credit cards.
Assisted customers with selecting items and answering questions about products.
Provided customer service support for inquiries, complaints, and returns.
Trained new associates on store operations, policies, and procedures.
Performed cash register functions accurately and efficiently.
Processed payments using point-of-sale systems.
Answered customer questions and provided store information.
Built relationships with customers by providing friendly customer service.
Built and maintained relationships with peers and upper management to drive team success.
Verified tickets for entry into the venue.
Greeted guests and directed them to their seats.
Informed security of any suspicious activity or persons on premises.
Answered questions from guests about events, venues, times..
Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
Checked coats and bags for prohibited items before allowing entry into the venue.
Provided assistance to people with disabilities who require special accommodation.
Assisted in ticket sales when necessary.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Determined authenticity and applicability of presented tickets.
Maintained positive working relationship with fellow staff and management.