Riley Sellinger
Elkhart Lake,WI
Summary
Proven leader with a track record of enhancing customer satisfaction and fostering team cohesion at Elkhart Lake Watersports. Skilled in navigating challenging conditions and promoting environmental sustainability. Demonstrates exceptional personal responsibility and interpersonal skills, driving positive outcomes and expanding clientele through word-of-mouth referrals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Boat Captain
Elkhart Lake Watersports
Elkhart Lake, WI
05.2024 - 09.2024
- Identified potential hazards quickly, addressing them proactively to prevent accidents.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers.
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Increased customer satisfaction by providing exceptional service and accommodating special requests during charters.
- Maintained open communication channels between ship owners or charterers regarding voyage progress or any emergent issues requiring attention.
Terrain Park Supervisor
Vail Resorts
Keystone Resort, CO
10.2021 - 04.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Golf Attendant
Vail Resorts
Beaver Creek, CO
04.2023 - 10.2023
- Maintained pristine greens through careful mowing, watering, fertilizing, aerating, and trimming efforts.
Whitewater River Guide
KODI Rafting
Buena Vista, CO
05.2022 - 10.2023
- Expanded clientele base through excellent word-of-mouth referrals from satisfied customers.
- Implemented environmentally sustainable practices within tour operations, minimizing impacts on the local ecosystem.
- Successfully navigated Class 4 obstacles.
- Tailored river tours to cater to diverse client needs, maximizing enjoyment and repeat business.
- Guided groups of up to 8 people on scheduled tours after providing safety instructions on equipment and paddling.
Terrains Park Crew
Vail Resorts
Keystone, CO
10.2019 - 04.2021
- Contributed to a safer park environment by promptly addressing and reporting potential hazards.
- Educated visitors on park rules and regulations for their safety and enjoyment.
- Collaborated with team members to ensure efficient completion of daily tasks and projects.
Education
Bachelor of Science - Natural Resources Recreational Tourism
Colorado State University
Fort Collins, CO12.2019
Skills
Leadership of diverse teams and conditions
Consistency
Personal Responsibility
Ability to work well with people
Timeline
Boat Captain
Elkhart Lake Watersports
05.2024 - 09.2024
Golf Attendant
Vail Resorts
04.2023 - 10.2023
Whitewater River Guide
KODI Rafting
05.2022 - 10.2023
Terrain Park Supervisor
Vail Resorts
10.2021 - 04.2024
Terrains Park Crew
Vail Resorts
10.2019 - 04.2021
Bachelor of Science - Natural Resources Recreational Tourism
Colorado State University