Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Riley Shea

Tulsa,OK

Summary

Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Supervisor

MAD Eats
Owasso, OK
10.2024 - Current
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Assisted in resolving customer complaints promptly and professionally.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained cleanliness of the restaurant and kitchen areas.
  • Provided ongoing support to servers while they are on the job.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Server

Pub W
Edmond, OK
07.2022 - 01.2024
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Followed health safety guidelines when preparing and serving food products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Set up tables in between patrons to reduce wait times.

Server

Toby Keith's I Love This Bar & Grill
Oklahoma City, OK
02.2023 - 08.2023
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Addressed complaints to kitchen staff and served replacement items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

Bachelor of Science - Cellular And Molecular Biology

Rogers State University
Claremore, OK
05-2026

Skills

  • Cleaning and sanitation
  • Strong leadership
  • Personnel training
  • Staff motivation
  • Guest service
  • Shift planning
  • Verbal and written communication
  • Complaint handling

Certification

  • Food Handlers
  • ABLE Certification

Accomplishments

  • Honors in the College of Science

References

References available upon request.

Timeline

Server Supervisor

MAD Eats
10.2024 - Current

Server

Toby Keith's I Love This Bar & Grill
02.2023 - 08.2023

Server

Pub W
07.2022 - 01.2024

Bachelor of Science - Cellular And Molecular Biology

Rogers State University

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Riley Shea