Riley Smith
Bloomington,IN
Summary
Personable and energetic worker committed to delivering excellence in all facets of customer service. Offers honed competencies in scheduling, communication, and organization skills.
Overview
4
4
years of professional experience
Work History
Server
O'Charley's Restaurant & Bar
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Receptionist
Park Place Senior Living
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Representative
Walgreens
12.2019 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Bachelor of Arts - Fashion Merchandising
Indiana University Bloomington
Bloomington, IN05.2026
GED -
Carroll High School
Fort Wayne, IN05.2022
Skills
- Paperwork Processing
- Call Management
- Scheduling
- Active Listening
- Staff Training
- Problem-Solving Abilities
- Critical Thinking
- Organization Skills
- Professional Demeanor
- Time Management
- Verbal and Written Communication
- Excellent Communication
Timeline
Server
O'Charley's Restaurant & Bar
08.2023 - Current
Receptionist
Park Place Senior Living
08.2021 - Current
Customer Service Representative
Walgreens
12.2019 - 07.2021
Bachelor of Arts - Fashion Merchandising
Indiana University Bloomington
GED -
Carroll High School
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