Summary
Overview
Work History
Education
Timeline
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Riley Smith

Las Vegas,NV

Summary

Outstanding customer service. Exceptional problem solving and multi-tasking skills. Takes constructive criticism well and always maintains respectful conversations with supervisors, co-workers and guests. Eager to learn new tasks to ensure overall satisfaction. Completed UNITE HERE Union 165 Pour Class.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Bartender

Fontainebleau Las Vegas
05.2024 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Barback Apprentice

Fontainebleau Las Vegas
11.2023 - 05.2024
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Assist bartender with preparation of drinks, garnishes and premade mixes.

Bar Porter Apprentice

The Cosmopolitan Of Las Vegas
8 2021 - 11.2023
  • Assist bartender with preparation of drinks, garnishes and premade mixes.
  • Maintain cleanliness, sanitation and appearance of bar area.
  • Complete opening and closing tasks based on shift duties
  • Organized and maintained beverage pump rooms, storage rooms and bar area.

Service Advisor

Team Ford Lincoln
03.2019 - 08.2021
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Prepare accurate cost estimates for repairs on vehicles
  • Verify final invoices reconcile with work performed on customer vehicles
  • Recommending needed services on vehicles based on age, mileage and history
  • Perform active delivery and go over final invoices with customers

Fountain Worker

Wynn Resort And Casino
03.2018 - 08.2019
  • Take guest orders and increase sales by recommending items on menu
  • Process cash, credit and room charge transactions.
  • Prepare and service coffee, lattes, cappuccinos, teas, juices and other beverages
  • Set up and breakdown bar station in Showroom
  • Obtain bank and ensure no overages or shortages at end of shift

Cabana Receptionist

Bellagio Resort & Casino
02.2017 - 11.2017
  • Check in guests with reservations and walk to designated areas
  • Enter guest information into OPERA system to create cabana/chair reservations
  • Print all cabana checks and process payments
  • Complete and reconcile all end of day reports

V.I.P. Pool Receptionst

Bellagio Resort & Casino
02.2015 - 11.2016
  • Take walk up/pre-made reservations and assist guests to their reserved location
  • Enter walk up reservations into OPERA system for inventory reports
  • Close out chair reservations and process payments
  • Complete and reconcile all end of day reports

Education

Pour Card Certification -

Unite Here! Bartenders Union 165
01.2022 - 06.2022

High School Diploma -

Shadow Ridge High School
08.2011 - 06.2015

Timeline

Bartender

Fontainebleau Las Vegas
05.2024 - Current

Barback Apprentice

Fontainebleau Las Vegas
11.2023 - 05.2024

Pour Card Certification -

Unite Here! Bartenders Union 165
01.2022 - 06.2022

Service Advisor

Team Ford Lincoln
03.2019 - 08.2021

Fountain Worker

Wynn Resort And Casino
03.2018 - 08.2019

Cabana Receptionist

Bellagio Resort & Casino
02.2017 - 11.2017

V.I.P. Pool Receptionst

Bellagio Resort & Casino
02.2015 - 11.2016

High School Diploma -

Shadow Ridge High School
08.2011 - 06.2015

Bar Porter Apprentice

The Cosmopolitan Of Las Vegas
8 2021 - 11.2023

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Riley Smith