Riley Hauser
Santa Clarita,CA
Summary
Expert in active listening and critical thinking, adept at resolving conflicts and improving client satisfaction. Skilled in data collection and computer proficiency, significantly contributing to operational efficiency and positive client feedback. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cinema Veterinary Centre
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Behavior Technician
The Stepping Stone Group
01.2023 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Patient Care Coordinator
Home Health Services
07.2022 - 12.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Service Specialist
Nextcare Urgent Care
09.2021 - 06.2022
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Community Integration Specialist
California Spectrum Care
09.2020 - 06.2021
- Facilitated group sessions that fostered socialization, communication, and conflict resolution skills among participants.
- Maintained thorough documentation of client interactions, progress reports, and service coordination efforts for compliance purposes.
- Developed a strong network of partnerships with other agencies serving similar populations, enhancing the availability of resources for clients.
- Designed creative programming that catered to the unique interests of each client while promoting a sense of belonging within the community at large.
- Assessed client needs and evaluated progress towards goals on a regular basis, adjusting interventions as necessary.
Education
High School Diploma -
Canyon High School
Canyon Country, CA05.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Computer Proficiency
Payment Processing
Scheduling
Timeline
Customer Service Representative
Cinema Veterinary Centre
08.2023 - Current
Behavior Technician
The Stepping Stone Group
01.2023 - Current
Patient Care Coordinator
Home Health Services
07.2022 - 12.2022
Patient Service Specialist
Nextcare Urgent Care
09.2021 - 06.2022
Community Integration Specialist
California Spectrum Care
09.2020 - 06.2021
High School Diploma -
Canyon High School
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