Riley Southerland
Cayce,SC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Village Idiot Pizza
05.2024 - Current
- Demonstrated strong multitasking skills by managing at least five tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system, Toast, to place orders, manage at least ten bills, and handle complimentary items.
- Collaborated with team members, including two managers and other servers/bartenders, during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales by an estimated minimum total of $200 each shift with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Tsunami of Greenville
12.2020 - 07.2023
- Demonstrated strong multitasking skills by successfully managing between 5 and 10 tables simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Tourism Management
University of South Carolina
Columbia, SC05.2026
High School Diploma -
Greenville Senior High School Academy
Greenville, SC05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Cleanliness standards
Certification
- ServSafe Food Protection Manager, April 2022
- ServSafe Alcohol, May 2024
Timeline
Server/Bartender
Village Idiot Pizza
05.2024 - Current
Server
Tsunami of Greenville
12.2020 - 07.2023
Bachelor of Science - Tourism Management
University of South Carolina
High School Diploma -
Greenville Senior High School Academy
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