Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Stewart

Goldsboro,NC

Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Overview

6
6
years of professional experience

Work History

Licensed Cosmetologist

His And Her Hair Design
04.2023 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, and handled payments.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Received phone calls, entering appointments, and collecting payments for services rendered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Used social media platforms to promote salon and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Styled hair, makeup and nails for customers for special events and occasions.

Night Shift Manager

Chick-fil-A
03.2018 - 08.2023
  • Prepared materials for following shift.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Provided first-rate service to all customers regardless of time or concern.
  • Delegated tasks and oversaw performance to accomplish all required objectives.
  • Walked around facility frequently to check activities.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Maintained premises security for personnel safety and loss prevention.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Trained and mentored new and existing staff to achieve best practices.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Created nightly shift task lists to assign duties to each employee.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Supervised security personnel in upholding staff, customer and building safety.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Associate of Arts - Cosmetology

Lenoir Community College
Kinston, NC
07.2023

High School Diploma -

Southern Wayne High School
Dudley, NC
06.2020

Skills

  • Waxing and Hair Removal Techniques
  • Hair Coloring and Styling
  • Active Listening
  • Trend Awareness
  • Cuticle Trimming
  • Chemical Mixing and Application
  • Hairstyling
  • Client Education

Timeline

Licensed Cosmetologist

His And Her Hair Design
04.2023 - Current

Night Shift Manager

Chick-fil-A
03.2018 - 08.2023

Associate of Arts - Cosmetology

Lenoir Community College

High School Diploma -

Southern Wayne High School

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Riley Stewart