Summary
Overview
Work History
Education
Skills
Timeline
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Riley Stokes

Cochran,GA

Summary

Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Overview

8
8
years of professional experience

Work History

OPD Associate

Walmart
08.2021 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Equine Farrier

Self Employed Services
05.2017 - 07.2021
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Expanded professional knowledge through continuous education in farriery techniques and practices.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Maintained a clean and safe work environment by following proper farrier safety protocols.

Sales Associate

East Coast Horse Shoe Supply Company
03.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Diploma -

Bleckley County High School
Cochran, GA
05.2019

Skills

  • Goal-Driven
  • Order Management
  • Customer Service
  • Cash Register Operation
  • Team Leadership
  • Inventory and Stocking
  • Organization
  • New Hire Training
  • Complex Problem-Solving
  • Issue Resolution
  • Leadership Qualities
  • Store Opening and Closing
  • Basic Mathematics
  • Retail Metrics and Goals
  • Cash Drawer Management
  • Attention to Detail
  • Courteous and Professional
  • Computer Skills
  • Work Planning and Prioritization
  • Store Policies and Procedures
  • Merchandising and Display
  • Product and Service Sales

Timeline

OPD Associate

Walmart
08.2021 - Current

Assistant Equine Farrier

Self Employed Services
05.2017 - 07.2021

Sales Associate

East Coast Horse Shoe Supply Company
03.2016 - 05.2017

Diploma -

Bleckley County High School

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Riley Stokes