Riley Stone
Concord,NC
Summary
Dynamic Industrial Technician with a proven track record at Sunbelt Rentals, excelling in equipment maintenance and mechanical troubleshooting. Adept at enhancing operational efficiency through teamwork and attention to detail, while actively implementing safety protocols. Recognized for optimizing repair processes and creating a culture of reliability and adaptability in high-pressure environments. Value any customers opinion and strive to exceed their expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Industrial Technician
Sunbelt Rentals
Charlotte, NC
04.2023 - Current
- Managed operation and maintenance of heavy equipment to uphold performance and safety standards.
- Executed routine inspections and preventive maintenance on rental equipment to ensure operational efficiency.
- Depending on the severity of the repair(s), can comfortably work on up to four machines at once.
- Diagnosed mechanical issues and executed repairs to optimize operational efficiency.
- Facilitated team collaboration to enhance efficiency in equipment preparation for customer rentals.
- Oversaw inventory management of parts and supplies to ensure timely replenishment for repair operations.
- Implemented safety policies, procedures, and regulatory criteria to enhance preventive controls.
- Kept up to date with hundreds of different kinds of flanged fittings, hoses, and machines, all totaling to anywhere between 1-10 million dollars at any given time.
Server
Olive Garden
Concord, NC
01.2022 - 04.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Smoothly waited up to five tables at a time, averaging anywhere between 25-30 tables every six hour shift
- Effortlessly sold alcohol and desserts to at least 80% of my tables
- Assisted with menu knowledge, promoting daily specials and providing tailored recommendations to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer orders efficiently using point-of-sale system, ensuring accuracy in transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Online Personal Shopper
Harris Teeter
Concord, NC
08.2020 - 02.2022
- Developed customized shopping solutions to enhance customer satisfaction and engagement.
- Guided customers through online platform functionalities to enhance order placement experience.
- Performed in-depth analysis of product offerings to ensure recommendations meet customer expectations and enhance satisfaction.
- Worked with team members to enhance order fulfillment efficiency and improve operational workflows.
- Developed and delivered comprehensive training programs to enhance new staff's skills in customer engagement and service excellence.
- Arranged completed orders in labeled storage areas to ensure optimal temperature conditions until customer retrieval.
- Conducted thorough reviews of orders to ensure accuracy and adherence to specified purchase-by dates.
- Ensured customer satisfaction by expediting order processing and curating optimal product choices.
- Ensured timely completion of projects while maintaining high standards of accuracy and quality.
- Utilized knowledge of store layouts and planograms to streamline order fulfillment processes.
- Fostered loyalty among clients by delivering exceptional communication and a genuine commitment to understanding shopping preferences.
Education
No Degree - Industrial Engineering
East Carolina University
Greenville, NCSkills
Hand tool proficiency
Industrial safety
Lockout and tagout procedures
Power tool proficiency
Mechanical troubleshooting
Confined space entry
Hazardous materials handling
Environmental awareness
Heavy machinery operation
Teamwork and collaboration
Problem-solving abilities
Adaptability and flexibility
Reliability
Taking inventory
Preventive Maintenance
Equipment repairs
Certification
Certificate to work on or operate hydraulically driven submersible pumps and power units from Hydra-Tech pumps
Timeline
Industrial Technician
Sunbelt Rentals
04.2023 - Current
Server
Olive Garden
01.2022 - 04.2023
Online Personal Shopper
Harris Teeter
08.2020 - 02.2022
No Degree - Industrial Engineering
East Carolina University