Riley Thompson
Ruston,La
Summary
Customer support professional with strong track record in addressing customer needs and enhancing service quality. Known for collaborating effectively with teams to achieve goals and adapt to dynamic environments. Possesses excellent communication and multitasking skills valued by employers.
Overview
6
6
years of professional experience
Work History
It Personnel / Customer Support
Louisiana Tech It Help Desk
05.2024 - 08.2024
- Assisting walk in Customers with any software or technical problems
- If unable to assist customer at that time input a ticket for future reference
- Assist customers over the phone in Call Center with software and technical problems
- Use several different software to complete It tasks
- Assists It department with Imaging, backing up, wiping a drive, deploying pc's and other tech
Customer Service
Papa Johns
04.2024 - 08.2024
- Prepare the dough and make the pizzas
- Put orders into pos and take cash / cards for the orders
- Assist customers in any way while dining in store and in drive thru
- Clean up the store after close
Dasher / Customer Service
DoorDash
04.2021 - 04.2024
- Accept customer order
- Receive order and any extras
- Drop off order along with any extras
- Update customer about eta and delays
Server / Customer Service
Chili's
04.2022 - 11.2022
- Assist Customers when ordering
- Put orders into pos
- Assist customers in any way while dining in store
- Clean up section after close
Cashier / Customer Service
Zaxby's
04.2018 - 04.2021
- Assist customers when ordering
- Calculate order total and receive payment
- Ready all items to hand to customer
- Clean the dining room and Front of House
Education
Never Completed - Electrical Engineering, Computer Science
Louisiana Tech University
Ruston, La11.2024
Bachelors Of - Computer Science
Western Governors University
Utah10.2024
High School Diploma -
Parkway High School
Bossier City, La05.2021
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- Office
- Ticketing Services (Kace)
- Python
- Git
- Terminal Commands
- Html
- CSS
- SQL
Awards
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Timeline
It Personnel / Customer Support
Louisiana Tech It Help Desk
05.2024 - 08.2024
Customer Service
Papa Johns
04.2024 - 08.2024
Server / Customer Service
Chili's
04.2022 - 11.2022
Dasher / Customer Service
DoorDash
04.2021 - 04.2024
Cashier / Customer Service
Zaxby's
04.2018 - 04.2021
Bachelors Of - Computer Science
Western Governors University
High School Diploma -
Parkway High School
Never Completed - Electrical Engineering, Computer Science
Louisiana Tech University
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