Riley Totty
Rochester,MI
Summary
Dedicated professional with strong customer service and cash handling skills. Proven ability to enhance customer satisfaction and resolve issues effectively.
Results-driven Key Holder with a track record of implementing visual merchandising strategies and improving sales performance. Skilled in cash handling and team supervision, committed to enhancing customer experiences through effective promotional planning.
Enthusiastic professional with a versatile background in retail and education. Known for strong problem-solving skills and dedication to staff training, contributing to improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Key Holder
Francesca's Boutique
04.2025 - Current
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Monitored sales performance, identifying trends and recommending improvements for increased revenue.
- Coordinated with management to execute promotional events and seasonal sales initiatives effectively.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Ensured compliance with cash handling procedures during transactions and end-of-day reconciliations.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Bursar
Phi Sigma Sigma Sorority
01.2025 - 12.2026
- Budgeting and expense tracking
- Basic financial management
- Handling and recording payments
- Maintaining accurate financial records
- Invoice processing
- Familiarity with spreadsheets (Excel / Google Sheets)
- Attention to detail
- Responsibility
- Trustworthiness
- Initiative
- Adaptability
- Decision-making
Sales Associate
Joann
10.2023 - 08.2024
- Assisted customers with product selection and provided personalized recommendations.
- Maintained high standards of visual merchandising to enhance store presentation.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer experience.
- Trained new associates on product knowledge and store procedures.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cadet Teacher
Anchor Bay School District
06.2023 - 06.2024
- Facilitated engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Implemented assessment tools to monitor student progress and provide meaningful feedback for improvement.
- Adapted teaching methods based on student feedback, ensuring clarity and understanding of subject matter.
- Communicated regularly with parents regarding student progress and classroom activities, building strong home-school connections.
Crew Member
McDonald's
05.2022 - 05.2023
- Provided exceptional customer service by taking accurate orders and ensuring satisfaction.
- Operated kitchen equipment safely while preparing food items according to established procedures.
- Assisted in maintaining cleanliness and organization of work areas to meet health standards.
- Collaborated with team members to efficiently fulfill customer orders during peak hours.
- Adapted quickly to various roles within the restaurant, enhancing overall team performance.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Anchor Bay High School
Fair Haven, MIBachelor of Science -
Oakland University
Auburn Hills, MI05-2028
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Bank deposits
- Staff training and development
- Alarm systems
- Daily reporting
- Promotional planning
- Sales floor organization
- Inventory and stocking
- Basic mathematics
- Critical thinking
- Problem anticipation and resolution
- Merchandise promotion and display
Timeline
Key Holder
Francesca's Boutique
04.2025 - Current
Bursar
Phi Sigma Sigma Sorority
01.2025 - 12.2026
Sales Associate
Joann
10.2023 - 08.2024
Cadet Teacher
Anchor Bay School District
06.2023 - 06.2024
Crew Member
McDonald's
05.2022 - 05.2023
High School Diploma -
Anchor Bay High School
Bachelor of Science -
Oakland University