Riley Trayer

• League App Administration and Communication:

Administer and maintain Member/Club related applications to manage registrations, schedules, and team communication.

Ensure clear and effective communication with Club participants, addressing their inquiries and providing necessary information.

Coordinate with Club coordinators and coaches to ensure a smooth flow of information.

• Email Communication and Outlook Usage:

Manage and organize email correspondence, ensuring timely responses and forwarding relevant information to the appropriate recipients.

Be responsible for maintaining customer communication while fielding questions, passing along pertinent information to the Program Director and/or Owner.

• Website Management with SquareSpace:

Collaborate with the Program Director and/or Owner to upload content, photos, and announcements.

Monitor website traffic and gather user feedback for continuous improvement.

Be the SquareSpace admin for PXF Enterprises, LLC.

• Schedule Management for Trainers using Acuity Scheduling on SquareSpace:

Utilize Acuity Scheduling on SquareSpace to manage the trainers' schedules efficiently.

Communicate with trainers on their class schedules and client communication needs.

Coordinate appointments, classes, and training sessions for clients and ensure they run smoothly.

Communicate schedule changes or cancellations to trainers and clients promptly.

• Assisting Coaches and Program Communication:

Support coaches in their administrative tasks, including coordinating practice schedules and providing necessary resources.

Assist in the creation and distribution of program communication materials, such as newsletters, announcements, and event promotions.

• Payment Processing

In charge of managing monthly payments of 100+ members and payments are going through on processing date.

Tracking down late payments, set up systems to ensure late payments get paid.

• Enhanced athlete performance by developing and implementing individualized training programs.
• Contributed to team success by providing expert coaching and guidance in strength and conditioning techniques.
• Reduced injury rates for athletes through the implementation of effective warm-up routines and preventative exercises.
• Improved player agility, speed, and endurance with carefully designed plyometric and cardiovascular workouts.
• Established a positive coaching environment that fostered teamwork, discipline, and dedication among athletes.
• Promoted mental toughness in athletes through the incorporation of psychological skills training techniques into practice sessions.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.