Riley Undem

Work History

Communication Officer

Glendive Public Employees FCU

12.2024 - 02.2025

Assisted human resources department in developing employee communication strategies that fostered a positive work environment and strong company culture.
Collaborated with design team to ensure visual elements of marketing materials aligned with brand guidelines and effectively communicated key messaging.
Managed social media platforms, increasing engagement and fostering positive online presence.
Streamlined public relations efforts, resulting in increased media coverage and brand awareness.
Developed crisis communication plans to effectively address potential issues and maintain company reputation.
Enhanced internal communication by implementing a company-wide intranet and newsletter system.
Improved customer satisfaction rates by creating an accessible feedback system for clients to voice concerns or share praise about their experiences with the company.

Mail Carrier

USPS

05.2024 - 10.2024

Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Handled mail and packages with care to prevent damage during delivery.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
Monitored weather conditions regularly to adjust delivery routes accordingly.
Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.

Waitress Trainer

Ghust Hauf

01.2024 - 04.2024

Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Utilized effective communication techniques to support server learning and comprehension.
Built and maintained professional relationships with vendors and suppliers.

Manager

Customer Service Department

01.2020 - 12.2023

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Summary

Overview

Work History

Communication Officer

Mail Carrier

Waitress Trainer

Manager

Education

GED -

Skills

Timeline

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