Riley Waddell
Provo,UT
Summary
Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Handel's Homemade Ice Cream
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Offered hands-on assistance to customers
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Family Nanny
Private Home
08.2020 - 05.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of preparation for school.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
- Drove children to dance, cheer, and sports practices.
- Assisted with housework such as laundry and cooking.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed creative activities to encourage physical, social and emotional growth.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
Bachelor of Science - Exercise Science
Utah Valley University
Orem, UT01.2025
Skills
- Sales Strategies
- Information Confidentiality
- Customer Service
- Behavior Management Techniques
- Child Supervision
- Emotionally Supportive
- Effective Team Leader
- Food Handling Training
- Time Management
- Active Listening
Timeline
Assistant Manager
Handel's Homemade Ice Cream
07.2021 - Current
Family Nanny
Private Home
08.2020 - 05.2021
Bachelor of Science - Exercise Science
Utah Valley University
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