Riley Welch
Greenville,NC
Summary
Excels in communication, teamwork, and adaptability, and leverages these soft skills to enhance customer satisfaction, and workplace harmony. When being a captain of a competitive soccer team for three years, I learned how to positively make corrections and encourage teammates. I also learned the importance of showing sympathy and compassion towards my teammates by learning how each person needs to be inspired. Due to suffering a career-ending injury, I also learned about perseverance, mental toughness, and patience. Efficient ice cream scooper known for maintaining high productivity and completing tasks swiftly. Specialized in customer service and sanitation protocols to ensure optimal operation. Lastly, during my time with Players League, the coordination of rink locations and times taught me how to be organized, effectively communicate, and plan. Additionally, using new equipment at new rinks or teaching other employees how to do so made me adaptable and an effective teacher.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
ECU Health
Greenville , NC
03.2024 - Current
- Assisted families with their family members in the Emergency Department.
- Answered front desk phones.
- Greeted and assisted visitors to foster positive experiences.
- Directed guests to the correct location and answered questions about facility amenities.
- Answered customer inquiries about merchandise and services.
- Maintained the cleanliness of the front entry area.
- Complied with health and sanitation practices and procedures.
- Assisted in training new employees on proper customer service techniques.
- Worked with medical staff to facilitate proper visits from family members while complying with patient needs and social work protocols.
- Reported any suspicious behavior or incidents immediately to management.
- Answered customers' questions about hours, seating, current wait time and other information.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Maintained positive working relationship with fellow staff and management.
- Answered visitor questions, offered directions, and escorted to destination.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
- Prepared and distributed care packages to patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Ice Cream Scooper
Sundaes Ice Cream
Cranston, RI
03.2021 - Current
- As an ice cream scooper, I would listen to and record customers' orders at the window, and then go make their orders.
- I had to multitask by listening to customers while communicating with my peers.
- I learned valuable skills, such as effective communication, de-escalating situations with customers and peers, and teamwork. It also taught me about responsibility when making a mistake, and about accountability when working in a team environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Cleaned counters, tables, and fountain equipment, following quality checkpoints.
- Offered samples of new ice cream flavors to guests, promoting new flavors, and special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Assisted in menu development and the introduction of new flavors and products.
- Recommended flavor combinations and desserts to customers, enhancing their dining experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Trained new staff on serving techniques, customer service protocols, and safety procedures.
High School Tutor
Cranston High School West
Cranston , RI
02.2022 - 06.2023
- Used technology in tutoring sessions to diversify and enhance learning.
- Demonstrated various teaching techniques to engage students in the learning process.
- Encouraged students to ask questions about topics they did not understand.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
- Fostered a positive and encouraging learning environment to boost students' confidence and motivation.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
Team Manager
Players League
Cranston, RI
03.2021 - 05.2023
- Multi-tasked by teaching new employees how to conduct certain tasks, like setting up the music or do the scoresheet, while also managing the scoreboard, penalties and more.
- Monitored team performance, tracked progress toward goals, identified areas for improvement, and provided feedback to players and coaches.
- Enhanced team communication through the introduction of new collaboration tools, improving project coordination.
- Negotiated conflict resolution among team members, ensuring a harmonious work environment.
- Delegated work to staff, setting priorities and goals. Such as scorekeeping, DJing, rosters, line-ups, and setting up for warm-ups.
- Developed and implemented strategies to improve team performance. This was done via statistics, film, and group meetings.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Produced thorough, accurate, and timely reports of project activities.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Analyzed team performance data to identify areas for improvement and implement corrective actions.
- Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NC05-2027
GED -
Cranston High School West
Cranston, RI06-2023
Some College (No Degree) - Medical Terminology
CCRI
Warwick, RISkills
- Effective communication
- Patient
- Customer service and conflict resolution
- Teamwork and team building
- Project management and employee training
- Safety and OSHA compliance
- Positive leader
- Experienced coordinator
- Critical thinking skills
- Leadership
- Medical terminology
Affiliations
- Avid exerciser
- Enjoys cooking
- Loves interior designing
- Huge Sports fan
Accomplishments
- On the executive board of Future Pirate Physicians Club at ECU (2024)
- Soccer team captain
- National Honors Society member
- Chosen student represent on high school's board of directors
- Chosen to be one of the leaders of the largest student body organization
- Skills USA Gold Award winner
Certification
- OSHA Certified
Timeline
Hospital Volunteer
ECU Health
03.2024 - Current
High School Tutor
Cranston High School West
02.2022 - 06.2023
Ice Cream Scooper
Sundaes Ice Cream
03.2021 - Current
Team Manager
Players League
03.2021 - 05.2023
Bachelor of Science - Biology
East Carolina University
GED -
Cranston High School West
Some College (No Degree) - Medical Terminology
CCRI
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