Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Wilson

Robertsdale ,AL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

4
4
years of professional experience

Work History

Drink Maker

Liber-Tea House
02.2023 - 05.2023
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept counter presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Retail Associate

Native Soul & Co.
09.2022 - 05.2023
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases and locate items.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Veterinary Assistant

Elberta Animal Hospital
06.2021 - 02.2022
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted senior staff with blood analyses and physical assessments.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Observed animals for signs of distress or illness.
  • Collected and processed samples for laboratory testing.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on post-surgical care and nutrition.
  • Assisted veterinarians with euthanasia of animals.
  • Prepared and administered diets and feedings according to instructions.
  • Monitored laboratory animal behavior and health.

Retail Sales Associate, Pecan Grader

Underwood Pecan Farm
10.2019 - 02.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases and locate items.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Removed items of inferior grades from production lines and collected for alternate use or disposal.
  • Completed on-the-job training to learn correct methods for identifying defects.
  • Inspected and maintained equipment for sorting.
  • Graded raw materials based on checklist of quality standards.
  • Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
  • Checked agricultural products from different producers to verify minimum quality standards and overall food safety.
  • Analyzed raw foods to determine suitability for human consumption.


Education

Bachelor of Arts - Student Ministry

Northpoint Bible College
Haverhill, MA
12.2023

High School Diploma -

Bridge Christian Academy (Homeschooled)
Fairhope, AL
05.2022

Skills

  • Cash Register Operation
  • Customer Assistance
  • Store Opening and Closing
  • Servsafe Certified
  • Marketing and Sales
  • Guest Satisfaction
  • Order Management
  • Dressing Room Assistance
  • Safe Food Handling Procedures
  • Returns and Exchanges
  • Persuasive Selling
  • Item Ticketing and Pricing

Timeline

Drink Maker

Liber-Tea House
02.2023 - 05.2023

Retail Associate

Native Soul & Co.
09.2022 - 05.2023

Veterinary Assistant

Elberta Animal Hospital
06.2021 - 02.2022

Retail Sales Associate, Pecan Grader

Underwood Pecan Farm
10.2019 - 02.2022

Bachelor of Arts - Student Ministry

Northpoint Bible College

High School Diploma -

Bridge Christian Academy (Homeschooled)

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Riley Wilson