Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Possesses solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. Committed to enhancing customer satisfaction and fostering positive dining experience.
Hi, I’m
Riley Wirth
Rogersville
Summary
Overview
4
years of professional experience
Work History
Chick-fil-A
FOH Team Member
01.2024 - Current
Job overview
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Utilized POS system to receive and process food and beverage orders.
Amis Mill Eatery
Lead Server
01.2022 - 03.2024
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
PetSmart
Pet Bather
08.2021 - 01.2022
Job overview
- Streamlined workflow processes by organizing supplies and maintaining grooming tools in optimal condition for daily use.
- Educated customers on proper pet care, grooming maintenance, and product recommendations to support the health and well-being of their pets.
- Maintained a safe and sanitary work environment to ensure the health of both pets and staff members.
- Monitored animals for behavioral problems and signs of health issues.
- Assisted groomers with prepping pets for haircuts, nail trims, and ear cleanings as needed.
- Kept cages, kennels, and grooming areas neat and clean.
Ulta
Beauty Advisor
04.2021 - 08.2021
Job overview
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications.
Education
Home EducationDavie, FL
High School Diploma
05-2020
University Overview
Skills
- Cleanliness
- Tableside service
- Phone etiquette
- Problem-solving abilities
- Reservation management
- Table setting
- Team collaboration
- Money handling
- Professional appearance
- Training and mentoring
- Multitasking Abilities
- Open-close procedures
- Point of sale systems
Timeline
FOH Team Member
Chick-fil-A
01.2024 - Current
Lead Server
Amis Mill Eatery
01.2022 - 03.2024
Pet Bather
PetSmart
08.2021 - 01.2022
Beauty Advisor
Ulta
04.2021 - 08.2021
Home Education
High School Diploma
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