Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Riley Yanez

High Point,NC

Summary

A motivated student and worker with an engaging personality and flexible approach. Upbeat, friendly, and willing individual ready to accommodate any customer needs to facilitate a professional but enjoyable work environment. Dependable candidate with a strong work ethic and a high aptitude to take on added responsibilities to meet team goals. An organized and dependable worker successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Server/Host

Taste Of Troy Grille
02.2024 - 06.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported 2-person wait staff who attended to the specific needs of countless customers daily for a quick dining restaurant environment with social relevancy and intentionality.

Server

Tex And Shirleys Pancake House
04.2022 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Supported 8-person wait staff who attended to the specific needs of countless customers daily for a quick dining restaurant environment with social relevancy and intentionality.

Trainer

Chick-fil-A
05.2020 - 11.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Trained and mentored over 10 new personnel hired to fulfill various roles.

Education

Bachelor of Science - Biology (Cell/Molecular)

Appalachian State University
Boone, NC
05.2028

High School Diploma -

Westchester Country Day School
High Point, NC
06.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Memory retention
  • Cleanliness standards
  • Food safety understanding
  • Order Accuracy
  • Fast Learner
  • Positive Attitude
  • Time Management
  • Attention to Detail
  • Punctual and Reliable

Volunteering

  • High Point TAG Center (05/2023): I have volunteered at the High Point TAG center, assisting customers in finding and purchasing artistic pieces as well as directing and managing guests at large events.
  • ECOS Jiu Jitsu (04/2022-03/2023): As an assistant instructor, I would often coach students on how to accurately perform a movement as well as maintain order and control in children's classes.
  • Animal Ark Veterinary Hospital (05/2024): I would assist both Veterinary Technicians and Veterinary doctors by handling their supplies as well as finding specific information. I would often observe surgery and any patient procedures that were done at the hospital.

Timeline

Server/Host

Taste Of Troy Grille
02.2024 - 06.2024

Server

Tex And Shirleys Pancake House
04.2022 - 02.2024

Trainer

Chick-fil-A
05.2020 - 11.2021

Bachelor of Science - Biology (Cell/Molecular)

Appalachian State University

High School Diploma -

Westchester Country Day School

Similar Profiles

CREATE PROFILE
Riley Yanez