Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Young

Waukee

Summary

Dynamic professional with extensive experience at TopGolf, excelling in customer service and employee training. Proven ability to enhance event coordination and elevate guest satisfaction through effective conflict resolution. Skilled in developing training materials and maintaining safety protocols, ensuring a secure and enjoyable environment for all.

Overview

2
2
years of professional experience

Work History

Bayhost/Trainer/Caddie/Golf Services/ Event Host

TopGolf
Des Moines
07.2024 - Current
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Designed and developed training materials for new employees in the organization.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Taught new hire classes from Monday to Wednesday nights.
  • Assisted guests in checking in and out of their bays.
  • Answered incoming calls from guests with questions regarding available services or amenities.
  • Organized special events such as conferences or weddings held at the resort.
  • Developed strategies to increase customer satisfaction ratings based on feedback surveys.
  • Performed daily audits of front desk supplies and equipment.

Infant Nanny

Family from Nanny Lane
West Des Moines
05.2023 - 06.2024
  • Responded quickly and appropriately in emergency situations involving the infant.
  • Ensured that all necessary supplies were available at all times including diapers, wipes.
  • Observed developmental milestones and reported any concerns to parents immediately.
  • Maintained a safe environment by following all safety protocols set by parents or guardians.
  • Kept records of all activities related to the infant's care such as feedings, sleep times.
  • Took infants out for walks in strollers or carriages while observing safety guidelines.
  • Changed diapers regularly and provided proper diapering techniques to ensure safety of the infant.
  • Helped infants develop motor skills through various activities like crawling, walking.

Education

High School Diploma -

Liberty University
Lynchburg, VA

Skills

  • Customer service
  • Employee training
  • Event coordination
  • Conflict resolution
  • Time management
  • Safety protocols

Timeline

Bayhost/Trainer/Caddie/Golf Services/ Event Host

TopGolf
07.2024 - Current

Infant Nanny

Family from Nanny Lane
05.2023 - 06.2024

High School Diploma -

Liberty University

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