Riley Zwar
Muskegon
Summary
Highly skilled in acquiring new abilities and adaptable to changing demands. Approaches daily challenges with flexibility and an open mindset. Unparalleled work ethic complemented by exceptional communication, multitasking, and prioritization abilities. Consistently receives positive feedback from customers, leading to increased customer satisfaction. Boosts customer retention and repeat business by creating a welcoming environment. Played a pivotal role in onboarding new associates, sharing customer service best practices and techniques, resulting in a significant reduction in customer complaints.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Consumers Energy
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Service Advisor
My Auto Import Center
05.2024 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Manager
Grand Haven, MI
10.2022 - 04.2024
- Handled customer concerns with precision to ensure prompt resolution.
- Facilitated candidate interviews and organized onboarding protocols.
- Maintained inventory records and proactively reordered supplies to prevent shortages.
- Schedule and supervise fellow team members while maintaining clear lines of communication
Education
High School Diploma - undefined
Fruitport
Fruitport06.2022
Skills
- Team Player
- High Energy
- Dependable
- Attention to Detail
- Ability to maintain clean and organized workspace
- Critical thinking
- Product knowledge
- Prioritization
- Store maintenance
- Stock management
- Fast learner
Timeline
Customer Service Representative
Consumers Energy
09.2024 - Current
Service Advisor
My Auto Import Center
05.2024 - 09.2024
Manager
Grand Haven, MI
10.2022 - 04.2024
High School Diploma - undefined
Fruitport
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