Riley Grace Turner
Honolulu,HI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Honolulu Country Club
04.2023 - Current
- Served food and beverages promptly with focused attention to members and guest needs.
- Maintained positive tone during high trafficked hours while servicing up to seven tables.
- Worked with POS system to place orders, manage bills, and member charges.
- Created warm relationships with members.
- Withheld clean and organized dining areas to uphold member satisfaction.
- Multitasked by working as the snack shop attendee, server, bartender, food runner and busser in a shift.
Shift Lead
7Gradi Gelato
10.2022 - 06.2023
- Prepared gelato and waffles while practicing food safety.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered solutions to uphold customer satisfaction.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Upsold waffles to boost customer purchases.
Social Media Manager/Shift Lead (Seasonal)
The Chill Spot
06.2021 - 09.2022
- Created content for social media while monitoring engagement and interacting with the public.
- Assisted in artistic design of advertisement material.
- Maintained fun, friendly service while working in a fast-paced environment.
- Directed peers alongside solving issues to keep the shop running as smooth as possible.
- Assisted in serving customers, cleaning the shop, working cashier, and counting inventory.
Server (Seasonal)
313 Franklin
09.2021 - 05.2022
- Recorded food and drink orders and served customer request to the highest standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained full product knowledge of menu, specials, and alcoholic beverages.
- Inspected and shined silverware, water glasses, and wine glasses to meet restaurants standards.
Fitness Manager
The Fit Club
06.2020 - 05.2021
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Completed front desk task such as answering phones, calling about billing, registering members, and log sensitive information correctly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Assisted with marketing and promoting of classes and services.
Education
Advanced High School Deploma -
Park View High School
South Hill, VA05.2021
Associate -
Southside Virginia Community College
Alberta, VA05.2021
Skills
- Excellent Customer Service
- Adaptable and Quick Learning
- POS System
- Food Safety Practices
- Super Friendly and Positive Attitude
Certification
- Certified Personal Trainer, National Academy of Sports Medicine
- Liquor License, Honolulu Liquor Commission
Timeline
Server
Honolulu Country Club
04.2023 - Current
Shift Lead
7Gradi Gelato
10.2022 - 06.2023
Server (Seasonal)
313 Franklin
09.2021 - 05.2022
Social Media Manager/Shift Lead (Seasonal)
The Chill Spot
06.2021 - 09.2022
Fitness Manager
The Fit Club
06.2020 - 05.2021
Advanced High School Deploma -
Park View High School
Associate -
Southside Virginia Community College
- Certified Personal Trainer, National Academy of Sports Medicine
- Liquor License, Honolulu Liquor Commission
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