Riley Mandujano
Dicks Sporing Goods
Pomona,CA
3
years of professional experience
Detail-oriented professional specializing in custom 3D-printed products. Strong skills in C++, CAD modeling, and customer service. Committed to enhancing customer satisfaction and driving project success.
Work History
Custom 3D-Printed Products
2 Years 1 Month- Founded and operated an online business specializing in custom 3D-printed products.
- Designed, modeled, printed, and fulfilled custom orders based on customer specifications.
- Managed the full business lifecycle, including product development, pricing, customer service, marketing, order fulfillment, and shipping.
- Applied advanced 3D modeling and additive manufacturing methods to enhance product customization and prototype development.
Customer Support Specialist
2 Years 11 Months- Resolved customer inquiries via phone, email, and live chat to enhance satisfaction and retention.
- Streamlined support processes by implementing a ticketing system to track customer issues efficiently.
- Assisted in training new team members on customer service best practices and product knowledge.
- Collaborated with merchandising teams to ensure accurate product availability information for customers.
Education
Bachelor of Science - Computer Engineering
- Club:[Cal Poly Robotics Club 2025] Member
- Research Project: [CS+AI], [Student-led AI club building projects and exploring machine learning]
Skills
Technical Skills
Additive Manufacturing: 3D Printing
Multiple Slicing Software Platforms
Print Optimization
CAD & 3D Design: CAD Modeling
Blender 3D Modeling
Slicing software
3D Printer Maintenance
Product Development
Timeline
Custom 3D-Printed Products
Self-employeed
08.2024 - CurrentRead More
Customer Support Specialist
Dicks Sporing Goods
10.2023 - CurrentRead More
California State Polytechnic University, Pomona
Bachelor of Science from Computer Engineering
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