RILEY T. SEXTON
Saratoga Springs,USA
Summary
Dedicated professional with a strong work ethic and a willingness to take on new challenges. Adaptable, quick to learn, and effective both independently and as part of a team. Brings strong customer service skills, time management, and multitasking abilities, with a focus on creating positive experiences that build customer trust and loyalty.
Overview
7
7
years of professional experience
Work History
Dining Room Server
OLIVE GARDEN
09.2024 - Current
- Managed customer interactions in a high-pressure environment, focusing on exceeding expectations and enhancing overall service quality.
- Collaborated effectively with front-of-house and back-of-house teams to ensure seamless service delivery and optimal customer satisfaction.
- Proactively anticipated customer needs, ensuring a positive dining experience through attentive service, including beverage replenishment and provision of necessary items.
- Provided training and mentorship to new team members, ensuring adherence to restaurant protocols and service standards.
- Resolved customer issues and complaints effectively, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
- Delivered exceptional customer service by anticipating guest needs and preferences.
Sales and Customer Service Associate
HOME DEPOT
10.2023 - 09.2024
- Delivered exceptional customer service by assisting customers with product selection, addressing inquiries, and providing tailored solutions to meet their home improvement needs.
- Managed inventory levels, restocked shelves, and maintained organized and visually appealing displays under company standards.
- Collaborated with warehouse and receiving teams to coordinate inventory flow and resolve stock discrepancies.
- Assisted in training new associates, emphasizing safety procedures, operational standards, and best practices for customer interaction.
- Maintained cleanliness in aisles and workstations to enhance the customer shopping experience.
- Resolved customer inquiries and issues promptly to enhance satisfaction levels.
Clubhouse Attendant
ENTRADA AT SNOW CANYON
09.2022 - 07.2023
- Maintained 60+ golf carts daily, performing inspections, cleanings, and operational checks.
- Maintained the cleanliness and organization of the driving range and bag drop area, ensuring compliance with company standards.
- Oversaw inventory and replenishment of on-course amenities, including range balls, towels, and hydration stations, maintaining readiness and presentation at all times.
- Cultivated strong relationships with members and guests, fostering a welcoming environment that encouraged repeat visits.
- Provided enthusiastic and helpful service to guests, ensuring positive and memorable experiences.
- Greeted and assisted members and guests, ensuring proper and safe equipment operation.
- Assisted in training new associates on operational procedures and customer engagement techniques.
Golf Course Attendant
MULLIGANS Golf and Games
01.2019 - 08.2021
- Supervised daily maintenance of golf carts, equipment, clubs, and facilities, adhering to a preventive maintenance schedule.
- Maintained the cleanliness and organization of the driving range and bag drop area, ensuring compliance with company standards.
- Oversaw club cleaning and equipment transfers, ensuring timely and efficient completion of tasks.
- Provided enthusiastic and helpful service to guests, ensuring positive and memorable experiences.
- Trained new employees on operational procedures, emphasizing safety protocols and equipment features.
- Managed daily operations, ensuring cleanliness and organization of recreational areas and amenities.
Education
Bachelor of Science - Communications, With A Minor in Marketing
Utah Valley University
Orem, UT04.2025
Associate's Degree - Communications
Utah Tech University
St. George, UT04.2023
Skills
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Team development
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Attention to detail
- Time management
- Excellent communication
Areas of Expertise
Friendly, Positive Attitude | Time Management | Communication Skills | Strong Work Ethic | Adaptability & Flexibility | Problem Solving | Employee Training | Team Collaboration | Customer Service Excellence
Timeline
Dining Room Server
OLIVE GARDEN
09.2024 - Current
Sales and Customer Service Associate
HOME DEPOT
10.2023 - 09.2024
Clubhouse Attendant
ENTRADA AT SNOW CANYON
09.2022 - 07.2023
Golf Course Attendant
MULLIGANS Golf and Games
01.2019 - 08.2021
Bachelor of Science - Communications, With A Minor in Marketing
Utah Valley University
Associate's Degree - Communications
Utah Tech University