Rilke Keehner
Raleigh,NC
Summary
Service-oriented and a responsible team-member with a 20 year background in customer service. Core competencies include team work, problem solving and an eagerness to learn, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator/Insurance Coordinator
Crabtree Valley Dental
02.2023 - Current
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Dental Insurance Coordinator/Lead Front Desk Receptionist
Royal Oak Dental Group
07.2019 - 02.2023
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Prepared insurance claims for submission.
- Filed and tracked insurance claims by reaching out to multiple companies then updating patients of progress.
Scheduling Coordinator
Research Triangle Dental
07.2015 - 07.2019
- Answer telephones and direct calls to appropriate staff
- Greet patients in a timely manner
- Schedule and confirm patient appointments, surgeries, or consultations
- Complete insurance or other claim forms
- Transmit correspondence or medical records by mail, e-mail, or fax
- Create, maintain, and enter information into databases
- Schedule appointments, maintain and update appointment calendars
- Hear and resolve complaints from patients
- Help maintain a positive environment for both patients and staff
Assistant Store Manager
Aveda
07.2012 - 07.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Coordinate meetings, plan events and ensure everything runs smoothly
Counter Manager
Belk
04.2010 - 07.2012
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Ensure that customers are happy by listening to everything they say
- Help set up events and accomplish counter goals
- Inventory stock and reorder when inventory drops to a specified level
- Train employees and help maintain a positive attitude while working with each other and customers
Sales Clerk
Belk
09.2008 - 04.2010
- Count money and audit money drawers
- Ensure great customer service
- Achieve goals set up for the counter
- Maintain a positive working environment
Education
Some College - Nutrition
Central Florida Community College
Ocala, FLHigh School Diploma -
Southern Cayuga Central School
Aurora, NY06.1997
Skills
- Active Learning
- Knowledge of Dentrix/Eaglesoft Systems
- Computer and Clerical skills
- Great Communication Skills
- Patient Care Coordination
- Financial Counseling
- HIPAA Compliance
- X-ray Interpretation Skills
- Insurance Verification
Timeline
Treatment Coordinator/Insurance Coordinator
Crabtree Valley Dental
02.2023 - Current
Dental Insurance Coordinator/Lead Front Desk Receptionist
Royal Oak Dental Group
07.2019 - 02.2023
Scheduling Coordinator
Research Triangle Dental
07.2015 - 07.2019
Assistant Store Manager
Aveda
07.2012 - 07.2015
Counter Manager
Belk
04.2010 - 07.2012
Sales Clerk
Belk
09.2008 - 04.2010
High School Diploma -
Southern Cayuga Central School
Some College - Nutrition
Central Florida Community College
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