Summary
Overview
Work History
Education
Skills
Timeline

Rilke (ril-ka) Keehner

Raleigh,NC

Summary

Service-oriented and a responsible team-member with a 16 year background in customer service. Core competencies include team work, problem solving and an eagerness to learn, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

15
15
years of professional experience

Work History

Assistant Manager/Treatment Coor./Insurance Coor.

Crabtree Valley Dental
02.2023 - Current
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Explained treatment choices to patients and helped determine best options.
  • Reviewed X-rays to help patients determine best treatments.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Prepared insurance claims for submission to insurance companies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed office schedule, organized staff, listened to employee complaints and figured out solutions with said employees in a positive and constructive plan to move forward with.
  • Established team priorities, maintained schedules and monitored performance.

Dental Ins./HYG Coor./Front Desk Receptionist

Royal Oak Dental Group
07.2019 - 02.2023
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Confirmed appointments, communicated with clients, and updated client records.
  • I was tasked to train all new employees

Scheduling Coordinator

Research Triangle Dental
07.2015 - 07.2019
  • Answer telephones and direct calls to appropriate staff
  • Greet patients in a timely manner
  • Schedule and confirm patient appointments, surgeries, or consultations
  • Complete insurance or other claim forms
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Create, maintain, and enter information into databases
  • Schedule appointments, maintain and update appointment calendars
  • Hear and resolve complaints from patients
  • Help maintain a positive environment for both patients and staff

Store Manager

Aveda
07.2012 - 07.2015
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Inventory stock and reorder when inventory drops to a specified level
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Coordinate meetings, plan events and ensure everything runs smoothly

Counter Manager

Belk
04.2010 - 07.2012
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Ensure that customers are happy by listening to everything they say
  • Help set up events and accomplish counter goals
  • Inventory stock and reorder when inventory drops to a specified level
  • Train employees and help maintain a positive attitude while working with each other and customers

Education

Some College - Psychology And Nutrition

Central Florida Community College, Ocala, FL/Charlotte NC

High School Diploma - undefined

Southern Cayuga Central School, Aurora, NY
06.1997

Skills

  • Always open to learning
  • Knowledge of Dentrix Systems
  • Computer and Clerical skills
  • Strong verbal and written communication
  • Patient Care Coordination
  • Financial counseling
  • HIPAA compliance
  • X-ray interpretation skills
  • Treatment Planning
  • Team management
  • Dental care
  • Insurance verification

Timeline

Assistant Manager/Treatment Coor./Insurance Coor. - Crabtree Valley Dental
02.2023 - Current
Dental Ins./HYG Coor./Front Desk Receptionist - Royal Oak Dental Group
07.2019 - 02.2023
Scheduling Coordinator - Research Triangle Dental
07.2015 - 07.2019
Store Manager - Aveda
07.2012 - 07.2015
Counter Manager - Belk
04.2010 - 07.2012
Southern Cayuga Central School - High School Diploma,
Central Florida Community College - Some College, Psychology And Nutrition

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Rilke (ril-ka) Keehner